General Manager

General Manager

The General Manager is responsible for the overall leadership and performance of the facility, including warehouse operations, employees, customer relationships, safety, service, and financial results. This is a hands-on leadership position responsible for approximately 50 employees, including Warehouse Supervisors. The General Manager maintains an active presence on the warehouse floor, supports daily operations, develops the team, manages the facility P&L, and serves as the primary customer-facing leader for the site.

Lead daily warehouse operations, including receiving, loading/unloading, put-away, picking, packing, inventory control, staging, and shipping.

Maintain an active presence on the warehouse floor, engaging with supervisors and employees and assisting with operational needs when necessary.

Directly supervise, coach, and develop Warehouse Supervisors while establishing clear expectations for safety, quality, productivity, service, and accountability.

Lead approximately 50 employees across the operation and ensure appropriate staffing, scheduling, training, and workforce utilization.

Ensure customer requirements, service expectations, inventory accuracy, and operational commitments are consistently achieved.

Serve as the primary site contact for customers, including business reviews, site visits, operational discussions, escalations, and urgent requests.

Monitor KPIs, productivity, labor utilization, inventory accuracy, service performance, and other operational measures to identify and implement improvements.

Develop and enforce standard operating procedures (SOPs) and best practices to improve safety, quality, efficiency, and consistency.

Manage facility P&L, budgeting, forecasting, labor costs, operating expenses, and overall financial performance.

Partner with company leadership and support functions to address customer, staffing, operational, financial, and facility needs.

Build a strong facility culture focused on teamwork, accountability, communication, customer service, and employee development.

Ensure compliance with company policies, customer requirements, and applicable warehouse safety regulations.

Performs other duties as assigned.

Proven leadership experience in warehouse, distribution, fulfillment, 3PL, manufacturing, or similar operations.

Strong knowledge of warehouse operations, including receiving, shipping, inventory control, picking/packing, material movement, and labor management.

Demonstrated ability to lead supervisors and hourly employees in a multi-shift environment.

Hands-on leadership style with the willingness to spend significant time working alongside the team on the warehouse floor.

Strong customer relationship skills with experience conducting customer meetings, handling escalations, and communicating operational performance.

Strong business and financial acumen with experience managing budgets, labor costs, operating expenses, and P&L performance.

Excellent leadership, communication, problem-solving, and decision-making skills.

Demonstrated ability to use KPIs and operational data to drive continuous improvement.

Familiarity with warehouse management systems (WMS), inventory control systems, and MS Office.

Ability to adapt and respond effectively in a fast-paced, customer-driven environment.

Knowledge of warehouse safety requirements and best practices.

Minimal travel to additional locations as required.

Bachelor's degree in Business Administration, Operations, Supply Chain Management, Logistics, or related field preferred; equivalent relevant experience may be considered.

Minimum five years of operations leadership experience, preferably within warehousing, distribution, fulfillment, 3PL, or a similar environment.

Ability to stand and walk for extended periods throughout the warehouse.

Ability to work in an active warehouse environment and regularly move between operational and office areas.

Must be able to lift up to 50 pounds at times.

Periodic desk and computer work is required for customer communication, reporting, and financial responsibilities.

1 Click Logistics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.