Utility Services Representative Supervisor - Customer Services Bureau - SFPUC (1480) (165973)

Utility Services Representative Supervisor - Customer Services Bureau - SFPUC (1480) (165973) Full-time Certification Rule: Rule of 3 Exam Type: Position Based Test Work Hours: Regular Job Code and Title: 1480-Utility Services Representative Supervisor Fill Type: Permanent Civil Service Application Opening: 06/09/2026 Filing Deadline: 06/16/2026 This is a Position-Based Test conducted in accordance with CSC Rule 111A. Key Responsibilities Plans, assigns, supervises and is responsible for the work of subordinate personnel to ensure conformance with existing policies, procedures, rules and regulations, rates and their proper interpretation as they apply to consumers' accounts; evaluates the work performance of employees and/or reviews the evaluations made by subordinate supervisory personnel to ensure that performance standards are maintained; participates in interviewing and selection of new employees and recommends to superiors the best qualified candidate(s). Oversees and is responsible for the preparation and maintenance of a wide variety of records and reports including important statistical reports and records on Bureau's and Divisions' activities and operations; collects, compiles and analyzes data required for various billing needs and reports. Performs difficult clerical procedures and practices involving the exercise of individual judgment and knowledge of applicable laws, rules and regulations, rates and departmental procedures. Answers inquiries from the general public; answers departmental inquiries relating to the department's activities; assists in resolving a wide variety of complaints. Reviews daily activities and resolves day-to-day problems as they arise within the division. Instructs new personnel in office activities and procedures; supervises in-service training for assigned activities. Researches, reviews, and makes recommendations concerning issues and actions affecting departmental programs and goals, and the computerized billing and collection system. Interfaces with staff at all levels and representatives of other departments to consult, research, and advise on matters, including special projects delegated by the administrator. The 1480 Utility Services Representative Supervisor may perform other duties as assigned. Nature of Work The nature of work may require the ability to lift objects weighing up to 45 pounds and to operate a 2‑way radio to maintain communications with field personnel. Qualifications

• Two (2) years of journey level clerical experience in a customer service, billing or collection department of a utility, bank, department store, insurance company, or credit agency.
• One (1) year (30 semester/45 quarter units) of major coursework in accounting, finance, computer science, banking, or business administration from an accredited college or university may substitute for one (1) year of qualifying experience.

Selection Procedures Applicants who meet minimum qualifications will be invited to complete a Multiple Choice Examination. A passing score must be achieved to continue in the selection process. Certification rule is Rule of Three (3). The eligible list will be available for public inspection once the list is exhausted or expired. Equal Opportunity The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law. #J-18808-Ljbffr City-and-County-of-SAN-Francisc