Staff Customer Experience Professional

divh2Staff Customer Experience Professional/h2pIntuits Customer Success team is transforming the industry through expert-led professional services, powered by data and technology. The Staff Customer Experience Professional role operates as a strategic individual contributor focused on services as a product./ppAs a Staff Customer Experience Professional youll lead cross-domain strategy and innovation across the TurboTax Assisted portfolio (Activate Experts, Full Service, and Do-It-With-Me), while directly working with domain teams to drive priority initiatives. At Intuit, our Customer Success team is redefining how services power prosperity through expert-led professional offeringsbuilt as products, powered by data and technology. Youll design differentiated, customer first experiences that connect customers with trusted professionals and deliver on our mission to Power Prosperity Around the World./ppYoull partner closely with Marketing, Customer Success, the Expert Network Platform, Product Management, Product Development, Product Design, and Data teams to deliver best-in-class customer journeys driven by insight, experimentation, and measurable outcomes./ppWhy Work With Us/ppJoining the Customer Experience (CX) team allows you to drive substantial advancements in customer engagement and satisfaction. Youll be working with cutting-edge technology, supported by a collaborative and innovative environment, and be part of a team that values your growth and contributions. This role is not just about managing customer experiences; its about transforming how customers perceive and interact with financial solutions, making a significant difference in their lives./ppstrongResponsibilities/strong/ppThe Staff Customer Experience Professional drives long-term strategic enhancements and solves complex, cross-domain problems that impact numerous facets of the business./pulliDesign and Elevate CX Strategy: Define and document seamless customer and expert experiences across Assisted offerings, integrating insights from every touchpoint to deliver consistent, connected journeys./liliChampion Customer Curiosity: Network across internal and external ecosystems to deeply understand customer behavior and cascade a culture of advocacy and continuous improvement./liliTurn Insights into Impact: Combine quantitative and qualitative data, market research, and VoC insights to identify barriers and shape breakthrough solutions that enhance engagement and retention./liliTranslate Insights into Action: Harness data, research, and feedback to identify opportunities, test hypotheses, and drive measurable improvements across the customer journey./liliSolve Complex Problems Collaboratively: Partner with cross-functional leaders to identify critical challenges, apply diverse methodologies, and deliver scalable, effective solutions./liliLead Through Influence and Change: Align teams through transformation, leveraging strong partnerships, external benchmarking, and outside-in thinking to inspire innovation and operational excellence./liliElevate Customer Wayfinding: Simplify onboarding and navigation so customers connect quickly to the right expert and solution./liliDrive Services Monetization: Lead initiatives that optimize pricing, cross-sells, and upsells to ensure customers get the right product and value for their financial needs./li/ulpstrongQualifications/strong/ppWhat youll need/pulliExperience: 6+ years in customer experience strategy, product management, or service designpreferably in SaaS or service-driven environments./liliCustomer-First Leadership: Proven ability to turn customer insights into growth opportunities and operational excellence./liliCross-Functional Influence: Skilled at mobilizing diverse teams and building alignment across disciplines./liliAnalytical Insightful: Comfortable turning complex data into compelling narratives that drive strategic action./liliDesign Thinking Mindset: Adept at using experimentation, systems thinking, and service design frameworks to solve complex challenges./liliEducation: Bachelors degree in Business, Technical, or related field required; MBA or advanced degree preferred./li/ulpOur Culture/ppJoin a team transforming how customers experience financial services. Youll shape how we connect people to experts, drive innovation through data and design, and help millions achieve financial confidenceall while working with a passionate, collaborative community that values curiosity, courage, and customer obsession./ppIntuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:/ppSouthern California $159,000-$215,000/p/div