Health Center Support Specialist - Bilingual Spanish/English

Major Responsibilities:

Clinic Operations & Patient Engagement

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  Assist with patient intake, scheduling, and follow-up to ensure continuity of care.
  
  

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  Support and promote clinic programs, processes, and services, reducing barriers to care.
  
  

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  Oversee clinic processes such as eligibility, missed appointments, late arrivals, and patient assistance programs to improve access to care, patient experience, and health outcomes.
  
  

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  Schedule specialty care appointments and connect patients to insurance application support.
  
  

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  Advocate for patient needs and link to resources.
  
  

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  Maintain accurate documentation in EHR and other systems.
  
  

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  Track data and assist with grant reporting.
  
  

Care Coordination & Social Support

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  Conduct outreach for preventive services (e.g., screenings, vaccinations, advanced directives). Reduce barriers to ensure completion of appointments as well as improved ambulatory quality composite metrics.
  
  

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  Assist with medication and vaccination applications for patient assistance programs.
  
  

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  Facilitate health promotion activities aligned with patient needs and funding requirements.
  
  

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  Perform SDOH screenings (housing, food, transportation, employment) and connect patients to appropriate resources.
  
  

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  Provide culturally responsive peer support and education, including home visits when needed.
  
  

Team and Community Collaboration

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  Collaborate with staff to reduce cultural and language barriers in the ambulatory clinic setting.
  
  

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  Promote culturally safe, trauma-informed practices and cultural humility among staff.
  
  



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  Collaborate with grant/state partners to align care coordination with program goals.
  
  



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  Coordinate with external organizations to reduce barriers and improve access to care.
  
  

Minimum Job Requirements

Education

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  High School Graduate, or
  
  



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  Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED), and
  
  



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  Advanced training beyond High School that includes the completion of an accredited or approved program in Community Health or Completion of program within one year of employment.
  
  

Certification / Registration / License

N/A

Experience

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  Two years of community health or community service experience.
  
  



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  One year experience in a clinical setting.
  
  



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  Strong customer service and interpersonal skills
  
  



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  Effective written and verbal communication
  
  



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  Critical thinking and problem-solving
  
  



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  Discreet handling of sensitive information
  
  



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  Understanding of cultural humility and trauma-informed care
  
  



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  Able to work independently and in teams
  
  



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  Proficient with Microsoft Office
  
  



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  Knowledge of EHR system
  
  

Physical Requirements and Working Conditions

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  Clinical office environment with direct patient interaction.
  
  



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  Occasional travel for home visits.
  
  



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  Flexible hours may be required to meet patient and clinic needs.
  
  



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  Ability to sit for most of the workday; occasional lifting up to 10 lbs.
  
  



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  Operates all equipment necessary to perform job duties.
  
  

Preferred Job Requirements

Preferred Knowledge / Skills / Abilities

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  Bilingual/multilingual preferred.
  
  

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Advocate Health