Phone Triage RN (Registered Nurse)

JOB TITLE:   PHONE TRIAGE REGISTERED NURSE (RN)

REPORTS TO:  Patient Services Manager

DEPARTMENT/LOCATION: Clinical, On-Site 

JOB CLASSIFICATION: Permanent, Full-Time, Non-Exempt.  

REQUIREMENTS:  Registered Nurse (RN) License (Iowa)

LAST MODIFIED:  6/18/2026 

POSITION SUMMARY

The Phone Triage Registered Nurse (RN) provides remote clinical assessment of patient symptoms, utilizing established protocols to determine the appropriate level of care, including home management, urgent care, or emergency services. The RN delivers patient education, facilitates prescription refills, and ensures accurate and timely documentation within the Electronic Health Record (EHR). Working under the supervision of the Clinical Director and/or Physician, the Phone Triage RN collaborates as part of a multidisciplinary team to support patient care. This role includes providing clinical support and technical guidance to medical and administrative staff.

ESSENTIAL FUNCTIONS 

· To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· Evaluate patient needs via telephone, using established protocols to provide safe, timely advice.

· Prioritize calls and advise patients on the appropriate level of care, including emergency guidance.

· Accurately record assessments, advice, and patient responses in the EHR.

· Communicate with physicians regarding patient concerns and schedule appointments.

· Offer self-care instructions for symptom management at home. 

· Participate in continuing education and professional development to maintain competence.

· Actively conduct and/or collaborate in clinic research projects.

· Utilize current evidence-based practice guidelines to standardize care.

· Read, review, and participate in discussions of professional literature.

· Maintain ongoing collaborative efforts with other members of the healthcare team.

· Schedules office and hospital-based medical procedures and surgeries, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code when needed.

· Share unique knowledge and skills with other members of the healthcare team.

· Exercises clinical judgment in complex and uncertain situations, drawing on a broad knowledge base to identify and respond to potential life-threatening conditions.

· Use systematic and comprehensive assessment tools.

· Applies evidence-based protocols to guide decision-making.

· Other duties as assigned.

QUALIFICATIONS & REQUIREMENTS  

· Current RN or LPN/LVN license in the state of practice.

· Usually requires 2+ years of clinical nursing experience, with previous triage experience preferred.

· Excellent communication, critical thinking, and the ability to work in a fast-paced environment.

· CPR certification is generally required. 

· Strong interviewing, communication, and documentation skills are essential to effectively assess patients both directly and indirectly, ensuring safe, high-quality care through the nursing process.

WORKING ENVIRONMENT  

This role is based in a fast-paced, patient-focused urology clinic where collaboration is key. Our team of physicians, nurses, and support staff work together in a modern facility equipped with an EHR system and on-site diagnostic services. The atmosphere is professional yet warm, with a shared commitment to delivering compassionate, high-quality care to a diverse patient population. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.  Potential exposure to infectious diseases, bloodborne pathogens and chemical cleaning agents. Electronic medical records (EMR) systems, phone systems and standard medical equipment.

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include Close vision and Distance vision. While performing the duties of this job, the employee is required to sit for extended periods of time, and frequently stand and walk with bending and lifting up to 20-30 lbs.

COMPANY OVERVIEW 

OUR MISSION:  To provide compassionate, world-class urologic care and exceptional experiences for our patients,   employees   and partners.  

OUR VISION: Curing the world of urologic disorders, one person at a time.  

OUR VALUES :   At UCI, we are passionate about patient experience and making the healthcare journey from diagnosis through treatment as easy and stress-free as possible! Through unmatched integration and access for patients,   partner   hospitals   and other physicians in the community, we provide world-class urologic care in an attentive environment where you are at the center of all we do.