Account Manager

Account Manager

Houston Office - Houston, TX 77086

Position Overview

Most account management jobs are built around a script. This one is built around judgment. We make custom temperature and pressure instruments, and we make them fast. But this role is not really about the instruments. It is about the people on the other end of the phone, the situations that are never as simple as they look, and figuring out what is actually going on and moving it forward. If that is how you are wired, the fact that we make instruments rather than software will matter less than the work itself.

You will develop and grow a sales territory alongside an outside Regional Sales Manager. They build relationships in the field; you build them from inside through conversation, CRM intelligence, and quote follow-up.

You do not need a background in instrumentation or manufacturing. We can teach the products. We are hiring for judgment and learning speed, which are much harder to teach. A little mechanical or electrical aptitude does help, though. If you know righty tighty, lefty loosey, or you are the one who handles the fix-it projects around the house, you will relate more easily to how our customers and end users work with our products.

The Freedom to Act

The way we run our business gives you real room to take care of customers without waiting on layers of approval. If we slip and an order may ship late, make it right with free shipping. If a customer gives you a price point to hit, go hit it. Many of these calls are yours to make in the moment.

We reward smart risk-taking. When you take a calculated swing to grow or deepen an account, that is what we are looking for, not something you have to ask permission for. The freedom comes with ownership: you use your judgment, and you own how it turns out.

Who You Are

You read the whole situation. You notice more than the request. You pick up on who is really driving the decision, who the customer is and who the distributor is, and what is not being said. You read pushback for what it actually means and respond to that.

You learn faster than the job changes. There is no manual here, and that does not bother you. You take what you learned today and apply it tomorrow without being told to, connecting what you did this week to what is in front of you next week.

You are naturally curious. You ask the questions other people do not think to ask. When a customer asks for a pressure gauge, you want to know what is behind the request: what it is for, whether it is a replacement or something new, and who else is involved.

You think commercially. You can size up an opportunity quickly: account potential, urgency, competitive position, and where the next opportunity is likely to come from. You solve today's problem, and you see past it.

You build trust by talking to people. You would rather have the conversation than hide behind email. Many of our best opportunities start with a real conversation, and you are comfortable starting one with someone you have not met.

You advocate for the customer inside the building. You take ownership of helping customers find the best path forward, push for them internally while staying honest about business realities, and can turn a problem solved well into the start of a bigger relationship.

You are comfortable with technology. CRM, configurators, automation, AI tools. You do not need to be an expert on day one, but new tools should not slow you down.

Core Responsibilities

Territory Development: Support and grow a designated territory. Build relationships with distributors, OEMs, contractors, and end users, follow up on leads, quotes, and dormant opportunities, and develop new contacts and cross-sell potential within existing accounts.

Opportunity Qualification: Respond to inbound inquiries, run discovery conversations to understand applications and business needs, and prioritize the opportunities worth real attention.

Customer Advocacy: Help customers navigate technical and commercial challenges. Coordinate internally to remove obstacles, and serve as the customer's advocate inside the organization.

Quoting and Sales Follow-Up: Configure Reotemp products and prepare quotes after training. Follow up on open quotes with urgency, work through questions and objections, and use quote activity to surface larger opportunities.

CRM and Sales Operations: Keep opportunity records and account intelligence accurate, use CRM and sales tools to improve pipeline visibility, and share useful market and competitor insights with Sales, Product Management, and Marketing.

Qualifications

Required:

• Strong verbal and written communication, and good instincts in conversation
• A track record of handling complex, multi-party situations with maturity and judgment
• Evidence that you learn fast and apply it. A successful move across roles or fields counts for a lot
• Comfort building relationships by phone, not just email
• Strong organization and follow-through
• Experience using CRM or business software

Where the right people often come from: People do well here from many backgrounds. What they share is judgment and learning speed, not a specific industry. Common paths:

• Account Manager or Customer Success Manager
• Staffing or agency recruiter
• Commercial banking or commercial insurance, in relationship or account roles
• Industrial distributor inside or counter sales
• Inside sales, business development, or sales development with real customer ownership
• Logistics or freight sales

What Success Looks Like

First 90 Days: Learn our products and markets, manage customer conversations independently, and show real urgency in quote follow-up.

Within 6 Months: Consistently spot expansion opportunities, build meaningful relationships, and become a trusted resource for customers and coworkers.

Within 12 Months: Operate as a true business development partner, contribute measurable account growth, and be known as a customer advocate who finds what others miss.

Compensation and Culture

Reotemp is family-owned. We move fast, give people real ownership early, and recognize judgment and results over tenure. We offer a competitive base salary, a profit-sharing bonus, and a full benefits package including medical, paid time off, and a 401(k).