Medical Receptionist

Job Description

Job Description

Benefits:

• Employee discounts
• Free food & snacks
• Paid time off

Medical Receptionist
Make You Well – Colleyville, TX

Employment type: Full-time
Schedule: Monday–Friday
Reports to: Office Manager

About Make You Well
At Make You Well Colleyville, we are committed to providing compassionate, high-quality care while creating a welcoming and positive experience for every patient who walks through our doors. Our clinic offers primary care alongside wellness and aesthetic services, all under one roof. We believe great healthcare starts with a friendly face, a warm greeting and a team that genuinely cares. Our team works together to make each patient feel comfortable, respected and valued from the moment they arrive.

About the Role
We are looking for a friendly, dependable and patient-focused Medical Receptionist to join our team! As the first point of contact for our patients, members and visitors, you will play an important role in creating a positive first impression and helping our clinic run smoothly each day.

The ideal candidate enjoys working with people, thrives in a fast-paced environment and takes pride in providing excellent customer service. If you are organized, a strong communicator and passionate about making a difference in the patient experience, we would love to meet you!

Responsibilities

• Welcome patients, members and visitors with a warm, friendly and professional attitude, both in person and over the phone.
• Check patients in and out, collect copayments, service payments and outstanding balances, and assist with payment questions.
• Schedule, confirm and reschedule appointments for medical, wellness and aesthetic services to support efficient clinic operations.
• Register new patients and make sure intake and consent forms are completed before visits and treatments.
• Assist members with questions about membership plans, benefits and billing.
• Enter and update patient demographics, insurance information and other records accurately.
• Verify insurance eligibility and coverage before patient visits.
• Answer multi-line phone calls and patient messages, direct calls to the appropriate team members, and return messages promptly.
• Scan identification cards, insurance cards and other documents into patient records.
• Balance the daily cash drawer and maintain accurate payment logs.
• Process medical records requests in accordance with HIPAA and patient privacy requirements.
• Maintain a clean, organized and welcoming reception and waiting area.
• Work collaboratively with providers, clinical staff and other team members to ensure a smooth patient experience.

Required Qualifications

• Friendly, approachable and professional demeanor.
• Strong communication and interpersonal skills.
• Comfortable using computers and willing to learn new systems and processes.
• Excellent organizational skills and attention to detail.
• Ability to remain calm, courteous and efficient in a fast-paced environment.
• Dependable, punctual and committed to providing excellent service.

Preferred Qualifications

• Previous front desk or receptionist experience in a medical office, med spa or healthcare setting.
• Experience using an electronic health record (EHR) system.
• Familiarity with insurance verification, copayments and medical terminology.
• Experience with membership programs or selling services is a plus.

Why Join Make You Well?
At Make You Well, you will be part of a team that values teamwork, professionalism and compassionate patient care. Your role will help set the tone for each patient's visit, and your contribution will make a meaningful difference in their overall experience.

If you enjoy helping people, creating welcoming experiences and being part of a team that makes a difference, we encourage you to apply. We look forward to meeting you!