Application Analyst - Clinical & Business - Level 2

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health Technology Solutions Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond. Job Title: Application Analyst I, II or 3 – Clinical and Business Applications General Description of the Job Class The Application Analyst couples knowledge of business practices/operations with knowledge of information systems to implement, maintain and support Duke Health Clinical and Business applications. Duties and Responsibilities of this Level Level 1 Interprets and analyzes systems, data, and information with supervision. Implements applications, tools, processes and structures that assist end users with the management of data in their business unit. Provides systems support, including troubleshooting and the configuration and testing of software. Ensures security of technology solutions with supervision. Participates in planning and providing customer training sessions on system use or revisions. Assists in making oral and written presentations to project teams and management. Completes moderately complex tasks and portions of larger information system projects with direction. Identifies internal resources to build project team performance. Author and updates system, operational and department documentation. Recommends areas for process improvement. Provide application system support for team – rotating 24x7 support. Facilitate issue resolution with internal teams: Service Desk, Networking, Device Support, Citrix, OS, Server, VM/Docker Containers, Database, App development, Operations, DevOps. Coordinate design, implementation and management of HL7 Interfaces and FHIR APIs. Produce Data / System Flow diagrams to represent new system designs. Coordinate continuous vulnerability management / patching for each app's servers. Manage logs: application, OS, and system. Ensure application / data backup and disaster recovery processes are in place and tested. Detailed analysis and documentation of customer workflows. Collaborate with Administrative, Business, Clinical and Research customers to understand and meet needs. Coordinate Application Testing. Follow established Change Management processes. Provide feedback on departmental processes and procedures / suggest improvements. Plan and coordinate system and application upgrades. Develop relationships with vendors to ensure customer needs are met in a timely manner. Ensure systems conform to Duke Information Security Office policies and procedures. Perform other related duties incidental to the work described herein. Level 2 Applies best practices to the management of the information system life cycle. Analyzes, modifies, designs and researches information systems and processes. Analyzes customer requirements; researches, designs, acquires and implements innovative systems. Assists in the evaluation and revision of existing information systems. Provides analysis and advanced support including hardware maintenance, trouble shooting, component replacement and repair, system monitoring and the installation and maintenance of software. Ensures security of technology solutions including maintenance and development of ISOPs as well as assisting in vulnerability management. Makes oral and written presentations to project teams, management, and other departments. Coordinates and operationalizes simple to complex projects with direction. Initiates, writes and evaluates system, operational and department documentation. Identifies areas for procedural improvements. Provides detailed specifications describing functions to be automated. Ownership for application support on Application Center of Excellence (App CoE) initiatives to include strategic investigations on how our applications can be supported more optimally in the future to include cloud. Level 3 May function as a subject matter expert, with proficiency in defined area(s) of the profession. May function as a generalist, with a broad knowledge of all aspects of the profession. May function as a team or technical leader, responsible for supporting management in day-to-day personnel oversight and workflow management activities. May conduct continuing education sessions and new employee training. Leads discovery sessions that document requirements and workflows and proposes build to address customer needs. Optimizes departmental and interdisciplinary resources to maximize team. Has a leadership role in the evaluation and revision of existing information systems. Coordinates and operationalizes complex projects. Education Required Qualifications at this Level: Bachelor’s degree in a related clinical or technical field, or four years of equivalent technical experience required. Experience Level 1 – One year of related experience is required. Level 2 – Three Years Of Related Experience Is Required. Level 3 – Five years of related experience is required. Degrees, Licensure, And/or Certification Level 1 – If applicable, maintenance of North Carolina licensure or certification in related clinical or technical discipline is required for all levels. Level 2 – In addition to the requirements described for the Level 1, the Level 2 requires: Certification in an area of application support of a technical or support nature preferred. Level 3 – In addition to the requirements described for the Level 2, the Level 3 requires: Certification in an area of application support of a technical or support nature. Knowledge, Skills, And Abilities Level 1 Customer service focused, strong technical support skills. Relationship builder. Critical thinker. Working knowledge of: Statistical reporting, Data coding – general, Data analysis and trending, Database design/programming, Database management software. Strong oral and written communication skills. Ability to translate business process into a technical solution. Willingness to be trained and to provide training and support to clinical or business staff with new implementations or workflows. Team player. Willingness to learn and be innovative. Positive approach and attitude in difficult/challenging situations. Support of our quality assurance initiatives to include huddles and escalations when necessary. Clear, methodical thinking in stressful situations. Works well with others across all DH areas and especially with team members across DHTS when a critical event is underway. Level 2 Knowledge of project management to manage deliverables. Ability to understand design specifications for information systems. Experience with implementation of information systems and maintenance of information systems. Knowledge of procurement procedures. Level 3 Ability to lead discovery sessions. Advanced technical consultation and support. Ability to design complex information systems. Financial procedures. Implementation of complex information systems. Contract negotiation theory (may be required). Supervision of Staff (may be required). Preferred Skills/Experience Experience with Server (Linux, Windows) Administration. Basic understanding of Networking topologies, Firewall rules, Certificate Management. Database Structures / Report Writing. Development experience in at least one language/environment. Supervisory Experience. Project management, SCRUM experience. Application Development Lifecycle, ideally with DevOps focus. HL7 experience. The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. #J-18808-Ljbffr Duke University Health System