Information Systems Help Desk Technician

City of Hobart, IN

Hobart, IN

Job Title: Information Systems Help Desk Technician

Department: Information Technology (IT)

Reports to: IT Specialist

Employment Type: Full-time

Job Summary

The Information Systems Help Desk Technician will serve as the first point of contact for technical assistance across all city departments. This role focusses on providing first-level support for workstations, software, and telecommunications while maintaining the integrity and security of the city's digital infrastructure.

Key Responsibilities

Perform account creation, password resets, and account unlocking
Manage security groups and organizational units (OUs).
Microsoft 365 administration; manage user licenses and provide tier 1 support for Outlook, Teams, OneDrive, and SharePoint.
Provide front-line troubleshooting for public safety software, including Spillman/Flex and mobile data terminals used by Police and Fire departments.
Respond to help desk requests submitted via email, phone, etc. for hardware and software issues in a timely manner.
Diagnose and resolve printer, workstations, and mobile device connectivity or performance errors.
Set up and configure new workstations, peripherals, and city-issued mobile devices.
Provide basic technical guidance to city staff on software updates and equipment operation.
Maintain accurate logs of service requests and update hardware/software inventory records.
Related duties as assigned.

Qualifications & Requirements

Education:

High school diploma or equivalent required.
Associate's or Bachelor's degree in Computer Science, Information Technology, or related field.
Preferred certifications in CompTIA A+, Network+, or Microsoft 365 Fundamentals.

Experience & Skills:

Familiarity with Windows 11 and Microsoft Office.
Basic understanding of networking (TCP/IP, DNS, Wi-Fi).
Strong organizational skills with the ability to manage multiple tasks.

Requirements:

Requires concentrated attention to detail.
Driving to various City sites when necessary; must possess a valid driver's license.
Tasks involve physical activity such as walking, standing, stooping, sitting, and lifting IT equipment up to 50 lbs.
Ability to work in confined spaces.
Must pass a comprehensive criminal background check (including CJIS fingerprinting for access to law enforcement systems).

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Vacancy posted 3 days ago

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