Customer Service Representative

Job Description

Job Description

Benefits:

• 401(k)
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Job Description:
Window World of Long Island is looking for a friendly, organized and dependable Customer Service Representative (CSR) who will be the first point of contact for our customers.  Our CSR work with both current and potential customers in a variety of tasks. Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a CRM to schedule appointments and record customer data. This candidate must be energetic and positive with a customer-first mentality to create positive experiences for all customers. Our team prides itself on professionalism, reliability, and creating a great experience from the first phone call to project completion.

We Offer:

• Comprehensive paid process and systems training to equip you with the necessary skills for success.
• Generous paid time off and holidays for a healthy work-life balance. (After employed for 90 days)
• Paid on-the-job training to continuously enhance your knowledge and expertise.
• Stable, full-time hours ensuring job security and consistent employment throughout the year.  
• Engaging team culture with regular events fostering camaraderie and collaboration.

Responsibilities: 

• Handle inbound and outbound calls using proper phone etiquette.
• Build rapport with customers through active listening, a positive demeanor and attention to the home’s needs.
• Convert customer inquiries from various communication channels into sales appointments.
• Follow-up on open opportunities to maximize schedule and confirm appointments.
• Maintain strong knowledge of products, policies and services of the organization.
• Schedule sales appointments, product installations and/or service appointments with both customers and Window World team.
• Resolve customer concerns and direct issues by determining cause, facilitating a resolution, and timely following up with customers.
• Accurately create and update customer accounts and input records of customer interactions into CRM.

Qualifications:

• Customer service or office experience preferred but not required. Willing to train the right candidate. 
• Strong communication and people skills with willingness to make follow-up calls with customers.
• Friendly, positive and professional attitude.
• Self-motivated, goal oriented and strong work ethic.
• Comfortable using computers, scheduling systems and email.
• Ability to multitask in a fast-paced environment.
• Punctual with reliable transportation.
• Comfortable working 5 days a week.

Company Overview:
Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.