Director of Key Account Management

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive, and Publisher industries.

You will work in an environment built on collaboration, respect, commitment, and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

The Director of Key Account Management, Tech is responsible for managing high-value client relationships, driving revenue growth, and ensuring exceptional service delivery. This role involves overseeing account performance, negotiating contracts, and developing strategic plans to enhance client satisfaction and business opportunities.

YOUR TASKS 

• P&L Management: Assume full responsibility for P&L results, collaborating with finance and operations teams to ensure comprehensive financial oversight of key client accounts.
• Revenue Generation: Drive new revenue opportunities by integrating supply chain solutions with existing client systems and developing strategic account plans to enhance account penetration as well as winning and developing new clients.
• Client Engagement and Reporting: Lead senior-level client interactions, manage negotiations, and create client presentations.
• Oversee achievement of client metrics, reporting, invoicing, and conduct Quarterly Business Reviews to discuss supply chain performance, market trends, and future initiatives.
• Team Leadership and Development: Directly manage all Directors and Managers associated with the key accounts, guiding them to meet P&L objectives and ensuring successful business development and process improvement initiatives.
• Global Coordination: Collaborate with global teams to assess and refine supply chain processes, develop new propositions, and present findings to both clients and internal stakeholders.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
• An MBA or advanced degree is preferred.
• At least 10-15 years of experience in key account management, business development, or a related field, with a significant portion in a senior leadership role.
• Proven track record of managing large, high-value client accounts and driving substantial revenue growth.
• Extensive experience in strategic planning, P&L management, and financial oversight.
• Demonstrated success in negotiating complex contracts and managing key relationships on a global scale.
• Experience in leading and mentoring teams, with a strong background in process improvement and change management.
• Relevant industry experience, especially in sectors related to supply chain management or technology, is highly desirable.

Additional Information

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities. 

 

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We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.

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