Float Customer Service Representative - GCHSWF Pediatric Specialists - Collier Clinic

Location: Golisano Pediatric Specialties and Urgent Care - Naples -3361 Pine Ridge Road Naples FL 34109

Department: GCHSWF Pediatric Specialists - Collier Clinic

Work Type: Full Time

Shift: Shift 1/8:30:00AM to 5:00:00PM

Minimum to Midpoint Pay Rate: $21.01 - $24.69 / hour

Summary

Join Lee Health as a Float Customer Service Representative

Pediatric Specialty Services | Naples, Florida

Location: Golisano Pediatric Specialties & Urgent Care Naples
3361 Pine Ridge Road, Naples, FL 34109

Schedule: Full-Time | Monday Friday | 8:30 AM 5:00 PM

Starting Pay: $21.01 per hour (All external candidates start at this rate.)

Looking for a career where you can make a difference while supporting children and their families? Lee Health is seeking a compassionate, organized, and customer-focused Float Customer Service Representative to join our Pediatric Specialty team in Naples .

As the first face patients and families see, you'll play an essential role in creating an exceptional experience while supporting multiple pediatric specialty practices within the Naples location.

What You'll Do

As a Float Customer Service Representative, you'll provide front office support across Pediatric Specialty clinics by:

• Welcoming patients and families with outstanding customer service

• Scheduling appointments and coordinating patient visits

• Registering patients and verifying demographic information

• Assisting with insurance verification and referrals

• Managing incoming phone calls and patient inquiries

• Maintaining accurate documentation within the electronic medical record

• Supporting clinic operations wherever needed

Every day offers variety while giving you the opportunity to positively impact children and families throughout our Pediatric Specialty practices.

Minimum Qualifications

Education

• High School Diploma or GED required

• Associate's Degree preferred

Experience

External Candidates

• Minimum 2 years of customer service experience required

• 3 years of medical office front desk experience preferred

• Epic EMR experience preferred

Internal Candidates

• Minimum 1 year of scheduling or registration experience required

• Customer Service Representative experience preferred

Additional Qualifications

• Excellent customer service and computer skills

• Strong critical thinking and problem-solving abilities

• Ability to multitask in a fast-paced healthcare environment

• Weekend and holiday availability as needed

No license or certification required.

Competitive Starting Pay

Lee Health is proud to invest in our team members.

All external candidates hired into this position will start at $21.01 per hour , reflecting our commitment to paying above market for entry-level healthcare customer service positions.

Why Choose Lee Health?

Lee Health offers one of the most comprehensive benefits packages in Southwest Florida, including:

Medical, Dental & Vision Insurance
Retirement Plan with up to a 5% employer match
Generous Paid Time Off and Paid Holidays
Tuition Reimbursement and Career Development Opportunities
Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
Employee Assistance Program (EAP)
Wellness Programs and Employee Discounts
Opportunities for career growth within one of Florida's largest health systems

Work Where You Matter

This position is based in Naples, Florida at:

Golisano Pediatric Specialties & Urgent Care
3361 Pine Ridge Road
Naples, FL 34109

If you're passionate about delivering exceptional customer service, enjoy working in a collaborative pediatric environment, and want to build a rewarding career with Lee Health, we'd love to meet you!

Apply today and help create an outstanding experience for every child and family who walks through our doors!

The Float Customer Service Representative position is responsible for providing an excellent customer experience. Responsibilities include utilizing a practice management system to facilitate scheduling, registration, accurate billing, collections and the maintenance of medical records. This position can be assigned Sat and Sun shifts and reports to the Manager/Supervisor. This position is required to float to all LPG and Hospital Outpatient Department locations across four counties.

Requirements

Education: High School Diploma or GED required. Associates Degree preferred.

Experience: External Candidates: 2 years of customer service experience required. 3 years of similar medical office front desk experience preferred, Epic EMR experience preferred. Internal candidates: 1 year of equivalent scheduling or registration experience, CSR role preferred.

License: Not required.

Certifications: Not required.

Other: Excellent customer service and computer skills required. Ability to solve problems and demonstrate critical thinking skills. Works weekend and holidays.

US:FL:Naples