IT Support Assistant Intern at Commonpoint Queens
Sha'ar Zahav
IT Support Assistant Intern
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
Department Overview: Commonpoint (Samuel Field YM & YWHA) Adult Workforce Department consists of employment and support programs serving individuals predominantly adults 18 and over and opportunity youth ages 16-24. The department provides access to occupational training, education, resources, and support programs for individuals who are motivated to enter the workforce.
Position Summary: The IT Support Intern assists the technology team in maintaining, troubleshooting, and improving computer systems and network operations. This position provides hands-on experience in hardware, software, and user support while developing professional skills in information technology within a business or organizational setting.
Duties And Responsibilities:
- Provide technical assistance and support to staff for hardware, software, and network issues.
- Assist with setting up, configuring, and maintaining computers, printers, and other peripheral devices.
- Help install and update software applications and operating systems under supervision.
- Support network management tasks such as monitoring connectivity and troubleshooting user access issues.
- Maintain accurate logs of IT requests, incidents, and resolutions.
- Assist in inventory management of IT equipment and supplies.
- Ensure proper data handling and adhere to cybersecurity and confidentiality policies.
- Collaborate with IT staff on projects related to system upgrades, documentation, and process improvement.
- Perform other duties as assigned by the IT department.
Education, Experience, And Required Competencies:
No High School Diploma required.
Specifications For Physical Requirements:
Schedule: 15-20 hours per week.
Vacancy posted 1 day ago
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