Developer Support Engineer I

Who we areAurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn.What we are looking forAurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all.We’re searching for a Developer Support Engineer 1 to join Aurora’s Developer Support team, reporting to the Developer Support Team Lead. Developer Support is the first place Aurora’s engineers go when a build won’t pass, a tool won’t authenticate, or they need access to get their work done, and we fix the underlying causes so the same problems don’t come back. As our engineering organization grows, we’re hiring an early-career engineer who wants hands-on experience across a modern engineering stack (CI/CD, cloud infrastructure, identity and access, and AI developer tools) and the chance to ship real code from day one.In this role you willHelp engineers get unblocked across builds and CI, source control, cloud access, authentication, virtual development environments, and AI coding toolsTriage incoming support requests, resolve what you can, and hand off clearly to the owning team when an issue needs a deeper fixGrant and manage access through infrastructure-as-code and peer-reviewed changes rather than manual configurationSpot patterns across requests, raise emerging incidents early, and help communicate them to affected engineersBuild scripts, command-line tools, documentation, and AI-powered automation that cut repeat requests and manual workRequired qualifications0–2 years of experience in technical support, IT or systems administration, DevOps, SRE, or a related role; internships and co-ops countWorking proficiency with LinuxExperience with Git and GitHub workflows, including branches, pull requests, and resolving merge conflictsExperience writing Python or Bash scripts to automate tasksExperience troubleshooting technical issues by reading logs, reproducing problems, and isolating root causesDesirable qualificationsExperience supporting engineers as internal customers, or with developer tools, build systems, or a large monorepoExperience with a CI/CD system such as GitHub Actions, Buildkite, or Jenkins, or a build system such as BazelExperience with infrastructure-as-code (especially Terraform), cloud IAM (AWS), SSO and identity providers, or GoExperience writing documentation or runbooks, building self-service tools, or using AI coding assistantsFor roles based in Pittsburgh, PA: The salary range for this position is $88,000 - $132,000 per year. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.Working at AuroraAt Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together — all without any jerks.We believe in-person work increases collaboration, empathy, and our ability to lead effectively. As a result, Aurorans are expected to work from the office at least 3 days per week, with some roles requiring more frequent in-office presence, up to 5 days per week, based on operational needs.Our Careers page provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom.Our commitment to safetyAt the core of everything we do is our commitment to safety. Building best-in-class self-driving technology will take time, and we believe that each employee at Aurora has a role in contributing to safety, every step of the way. Aurora expects commitment to our safety policies from every employee, and seeks candidates who take an active responsibility, can contribute to building an atmosphere of trust, and invest in the organization’s long-term success by prioritizing working safely, no matter what.Our commitment to inclusionAurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at View email address on click.appcast.io California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to Aurora’s California Employment Privacy Policy.