Lead Driver / Field Trainer

Pay: $30.00 – $35.00 per hour, plus tips Job Type: Full-time Job Summary Here at Gone.com we are orchestrating the world’s most efficient circular supply chain. We help customers part ways with high quality used furniture, which we then resell online and in our Renton retail store. We are seeking an experienced and reliable Lead Driver and Field Trainer to join our logistics team. As Lead Driver / Field Trainer, you will drive a 26ft box truck and run residential pickup and delivery jobs as the operational lead of a two-person crew. Your defining purpose is developing our newest team members: you will onboard, coach, and evaluate new hires on live jobs, and report their progress to management. You will also act as Gone’s on-site logistics representative, making judgment calls on items, applying company fees, and processing customer payments. The ideal candidate is an experienced box truck driver with strong leadership and customer service skills, a talent for teaching others, and a habit of finding better ways to work. Training and coaching Onboard new hires and actively coach them during live pickup and delivery jobs. Teach proper wrapping, staging, loading, and load & unload tasks Give clear, constructive feedback and evaluate when trainees are ready to take on more responsibility. Report trainee progress to management. Running the job Run residential pickups and deliveries as the operational lead of a two-person crew. Enforce proper procedures, loading standards, and safety practices on every job. Follow company policies and procedures to complete jobs in a timely and organized manner. Load and unload furniture and other items efficiently, packing and wrapping them so they are secure and protected from damage. Provide exceptional customer service by communicating with customers in a professional and courteous manner. Use informed judgment to accept or decline last-minute items, following company policy and keeping enough truck space for later pickups on the route. Apply applicable fees for declined items, process customer payments on site, and elevate payment questions to management according to company procedures. Driving and equipment Safely operate company vehicles, including 26ft box trucks and liftgates. Perform pre- and post-trip inspections, and maintain moving equipment and vehicles in proper working condition. Communicate route updates to dispatch and send customers ETAs once en route. Make sure all job and route information recorded for the day is accurate. Take initiative to improve our systems, processes, and equipment, and raise ideas to management. Occasionally assist with warehouse organization and inventory management. Qualities Enjoys teaching, and coaches with patience and clear, constructive feedback Leads by example on safety, procedures, and quality of work Takes initiative and makes the most of down time Is seen as reliable, always following through on commitments Takes accountability when mistakes are made Sees around corners, and plans ahead Practices adaptability and is open to new ways of thinking Communicates well and acts with transparency Identifies opportunities for improvement and raises ideas to management Effectively disagrees and commits, providing support after a decision is made Experience Required Valid driver’s license with a clean driving record Proven box truck driving experience, especially with route driving and load & unload tasks Thorough knowledge of loading, load‑securing, and safe moving procedures Demonstrated ability to coach others and give constructive feedback Ability to lift and carry heavy objects (100+ lbs) safely and effectively for extended periods, in various environments Strong customer service, communication, and problem‑solving skills Comfortable explaining fees and handling customer payments professionally Ability to work flexible hours, including weekends, as needed Experience training, supervising, or leading a crew Previous experience in moving, transportation, or warehouse work Preferred CDL (a plus but not mandatory) Proficiency with route‑planning technology (software and handheld devices) Experience with used goods valuation Knowledge of local routes and navigation tools to optimize delivery times 401(k) Health insurance Vision insurance Paid time off Paid training Referral program Opportunity to receive tips, $2 – $5 per hour based on customer service skills A clear path for growth within our logistics team Weekly company lunch Company snacks and drinks Come join our team at our Renton facility! #J-18808-Ljbffr Vocon Partners, LLC.