Service Operations Manager

Job Description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Purpose
The Assistant Bakery Manager supports the Bakery Manager in leading daily department operations, ensuring high-quality product production, maintaining attractive merchandising standards, managing inventory levels, and delivering exceptional customer service. This position assists with associate development, food safety compliance, sales growth, and overall department performance.
Key Responsibilities Department Operations

• Assist in overseeing daily bakery operations to ensure efficiency and productivity.
• Support bakery production schedules to maintain appropriate product availability and freshness.
• Ensure bakery displays are fully stocked, attractive, and compliant with merchandising standards.
• Monitor product quality, freshness, and presentation throughout the day.
• Assist with ordering, receiving, and inventory management activities.

Leadership & Team Development

• Provide direction, coaching, and support to bakery associates.
• Assist with onboarding and training new associates on department procedures and standards.
• Help create a positive work environment that promotes teamwork and engagement.
• Monitor productivity and provide feedback to support associate development.
• Serve as department leader in the absence of the Bakery Manager.

Customer Service

• Deliver outstanding customer service and ensure customer needs are met promptly.
• Assist customers with bakery orders, specialty requests, and product recommendations.
• Resolve customer concerns professionally and effectively.
• Promote a service-focused culture throughout the department.
• Support customer satisfaction initiatives and community engagement efforts.

Production & Merchandising

• Assist with planning and executing bakery production to meet customer demand.
• Ensure all products meet company quality and presentation standards.
• Maintain proper product rotation and freshness controls.
• Support execution of seasonal promotions, special events, and merchandising programs.
• Monitor inventory levels and minimize out-of-stock situations.

Food Safety & Compliance

• Ensure compliance with food safety, sanitation, and health department regulations.
• Monitor cleanliness and organization of production, storage, and sales areas.
• Ensure associates follow proper product handling and preparation procedures.
• Support department audits and corrective action plans.
• Maintain compliance with company policies and operational standards.

Financial Performance

• Support achievement of department sales, profit, labor, and shrink goals.
• Assist with reducing waste through effective inventory and production management.
• Monitor department expenses and productivity.
• Identify opportunities to improve sales and operational efficiency.
• Support execution of department business plans and performance initiatives.

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Access to up to 50% of your earned wages before payday, via our partnership with Stream

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

A copy of the full job description can be made available to you.

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


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