Customer Service Representative

Job Description

Job Description

*** This is NOT a remote position ***

Monday - Friday, 8:30am - 5:30pm

We are looking for a customer-oriented, service representative to help process CPAP, BIPAP, and supply orders. The best CSRs are genuinely excited to help customers and referral sources. They’re patient, empathetic, and passionately communicative.

• Patient intake
• Document scanning and indexing
• Documentation requests
• Order processing 
• Correspond with doctors offices via email, fax, and phone to obtain needed paperwork
• Insurance verification and prior authorization
• Provide cost estimate for order
• Verify information on account hasn't changed
• Handle customer complaints
• Set-up logs
• Other duties as required

​ Qualifications:

• High school diploma
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Strong self-motivation and time-management skills
• Strong sense of urgency and responsiveness to customers
• Familiar with Microsoft office, fax machines, email, etc.

Employment is contingent on

• Background investigation (company-wide)
• Drug screen (company-wide)
• Valid driver’s license in state of residence

Texas Home Medical, Inc. is an independently owned and operated company dedicated to providing the best home medical and respiratory services available. We are committed to providing equipment that meets the standards of our industry, while providing patient services based on our respect of our individual patient's rights.

Company Description

Texas Home Medical, Inc. is an independently owned and operated company dedicated to providing the best home medical and respiratory services available. We are committed to providing equipment that meets the standards of our industry, while providing patient services based on our respect of our individual patient's rights.