Manager, Operations | Account Transfers

Job Description Summary
We are seeking a strategic and results-driven leader to manage the Account Transfers function within Operations, translating business strategy into scalable programs, processes, and operational plans for a complex environment. This role oversees daily operations, ensuring high performance, service excellence, and compliance with policies and regulatory requirements. The Manager drives execution of business plans, leads large-scale projects, and uses data insights to improve efficiency and outcomes. Operating with a high degree of independence, this role resolves complex issues, partners with internal and external stakeholders, and fosters a culture of accountability, coaching, and continuous improvement aligned to organizational goals.

This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in one of the following locations: St. Petersburg, FL, or Southfield, MI.

Job Description

Responsibilities

• Oversee a defined operational area, ensuring effective service delivery and continuous improvement.
• Manage day-to-day operations, including planning, assigning, monitoring, and evaluating work across teams and subordinate leaders.
• Perform human resource management activities such as interviewing, hiring, performance management, coaching, mentoring, and development planning.
• Establish operational objectives and develop processes and procedures to ensure efficient, high-quality, and timely workflows.
• Prepare, review, and manage operational budgets; monitor financial performance and implement control mechanisms.
• Analyze performance metrics, identify trends, and implement corrective actions and process improvement initiatives.
• Prepare and present management reports, including operational updates, project progress, and ad hoc analyses.
• Interpret, apply, and recommend improvements to organizational policies and procedures.
• Communicate and execute business plans, aligning team efforts with organizational strategy, mission, and values.
• Coordinate across multiple teams and functional areas to ensure alignment and resolution of issues.
• Balance competing priorities, resources, and timelines in a fast-paced environment.
• Maintain strong relationships with leadership and internal stakeholders to support operational success.

Knowledge of:

• Investment concepts, practices and procedures used in the securities industry.
• Financial services and operations

Skills:

• Advanced ability to plan, organize, and optimize workflows to drive efficiency and effectiveness.
• Strong leadership skills with the ability to lead teams, set expectations, and hold individuals accountable.
• Expertise in coaching, mentoring, and developing talent.
• Excellent verbal and written communication skills, including facilitating meetings and influencing stakeholders.
• Ability to interpret policies, apply them effectively, and recommend improvements.
• Strong analytical skills with the ability to identify trends, evaluate data, and implement solutions.
• Proven ability to balance competing priorities and adapt to changing demands.
• Skilled in collaborating across functions and building strong working relationships at all organizational levels.
• Ability to anticipate obstacles, assess risks, and develop alternative strategies.
• Experience preparing budgets, reports, and performance metrics.
• Strong problem-solving and decision-making capabilities.
• Proficiency in standard office equipment and business software applications.
• Ability to work independently while also contributing effectively in a team environment.
• Capability to initiate and lead projects, analyze business impacts, and drive results.
• Utilize AI-driven approaches to streamline workflows and operational tasks.
• Ability to lead strategic efforts to enhance associate engagement.

Licenses/Certifications

• SIE required or ability to obtain within 120 days (as required by FINRA), provided that an exemption or grandfathering cannot be applied.
• Series 99 required, or ability to obtain within 120 days (as required by FINRA). Persons holding Series 6, 7, 17, 37 or 38 or those who hold principal-level registrations: Series 4, 9/10, 14, 16, 23, 24, 26, 27, 28, 51, and 53 would be qualified to register as an Operations Professional (Series 99) without passing the examination.

Education
Bachelor's: Accounting, Bachelor's: Business Administration, Bachelor's: Finance, High School (HS) (Required)

Work Experience
General Experience - 6 to 10 years, Manager Experience - 3 to 6 years

Certifications
s99 - Operations Professional Examination - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Travel
Less than 25%

Workstyle
Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.


We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
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