Senior Technical Manager

ServiceNow Architect

Lead the end-to-end architecture, design, and implementation of ServiceNow solutions, including ITSM, ITOM, ITBM/SPM, ITAM, HRSD, CMDB, Asset Management, and other enterprise modules. Define architecture standards, design patterns, governance models, and best practices aligned with CSDM and ServiceNow platform guidelines. Develop high-level and low-level solution designs, architecture diagrams, technical specifications, and implementation documentation. Collaborate with business stakeholders, enterprise architects, and technical teams to define platform roadmaps and strategic direction. Serve as the primary ServiceNow Subject Matter Expert (SME), providing guidance on platform capabilities, automation opportunities, and architectural decisions. Lead configuration, customization, and development initiatives using Flow Designer, Integration Hub, ServiceNow Studio, JavaScript, Glide APIs, Business Rules, Client Scripts, UI Actions, and Script Includes. Design scalable and maintainable custom applications, workflows, portals, and automation solutions. Architect and implement integrations with enterprise platforms such as LDAP, Active Directory, SAP, Salesforce, AWS, Azure, and other third-party applications. Design and support integrations using REST, SOAP, OAuth 2.0, JWT, MID Server, Kafka, and other messaging technologies. Establish and maintain governance frameworks covering data integrity, security, access controls, deployment processes, update sets, and version control. Ensure platform performance, scalability, reliability, and adherence to ServiceNow best practices. Drive CMDB governance, data quality improvements, CSDM adoption, and service mapping maturity. Mentor developers and technical teams, enforce coding standards, and conduct architecture and design reviews. Lead platform upgrades, patch management, feature enablement, and release planning activities. Assess upgrade impacts, define remediation strategies, and ensure seamless adoption of new ServiceNow capabilities. Drive continuous platform optimization, innovation, and automation initiatives to maximize business value.

Required Skills & Experience: 10+ years of IT experience with 6+ years of hands-on ServiceNow architecture and solution design experience. Strong expertise across ServiceNow modules including ITSM, ITOM, ITAM, ITBM/SPM, HRSD, CMDB, Discovery, and Asset Management. Extensive experience designing and implementing enterprise-scale ServiceNow solutions. Strong proficiency in JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, Flow Designer, and Integration Hub. Deep understanding of CSDM, CMDB governance, Service Mapping, Discovery, and platform optimization. Proven experience with REST, SOAP, OAuth 2.0, JWT, MID Server, and enterprise application integrations. Experience in platform governance, deployment strategies, update set management, source control, and DevOps practices. Knowledge of Virtual Agent, Predictive Intelligence, Generative AI, and ServiceNow automation capabilities. Excellent stakeholder management, communication, and consulting skills with the ability to translate business requirements into scalable technical solutions. Experience leading technical teams and mentoring developers in complex ServiceNow implementations.

Skill Requirements: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) – ITSM, ITOM, ITAM, HRSD, or related modules ServiceNow Certified Application Developer (CAD) ServiceNow Certified Technical Architect (CTA) – Preferred ITIL Foundation Certification

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Compensation and Benefits

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.