Staffing Program Support Specialist

Actalent is currently seeking a program support specialist for a position in Vancouver, WA. The Program Support Specialist assignment will provide support across two focus areas: operational support to the Supplemental Labor Management Office (SLMO) (60%) and Contracting Officer Representative (COR) Program and Invoicing Support to the COR Support Team (40%). The assignment will provide data and document maintenance, procurement file maintenance, process compliance, and customer assistance as well as facilitate the day-to-day operations and full lifecycle oversight of the SLMO Operations and COR Support program. The assignment will provide program support to internal and external organizational clients including the SLMO Manager, Contracting Officer, Operations Team Lead, COR Support Team, BPA managers and multiple COR’s in administering procurement, COR customer support, and programmatic activities that directly impacting the realization of Bonneville Power Administration (BPA) goals. Position Responsibilities Supplemental Labor Program Coordination (60%) Monitor and coordinate the daily transactions of the supplemental labor program including the requisition/submittal process and candidate placement, time and expense sheet approval processing, tracking annual required training, day-to-day troubleshooting and problem resolution, and other activities required to administer the Vendor Management System (VMS), known as Fieldglass. Act as point-of-contact for BPA managers, assisting them through the procurement description (API), job posting, interview, candidate shortlisting, and candidate selection process. This includes answering and responding to inquiries on the SLMO Helpline. Facilitate the on-boarding, assignment maintenance and off-boarding and transition of contract personnel to new assignments. This includes providing support functions for the entire lifecycle of assignments. Maintain on-going communication with both internal organizational clients and external suppliers while maintaining confidentiality of the supplemental labor procurement process. This includes providing training to Fieldglass users, advising both internal and external clients of program policies and procedures, and coordinating the flow of documentation between SLMO and its supplier partners. Recommend and draft process solutions to increase the efficiency and effectiveness of SLMO operations, leveraging industry knowledge and best practices. Draft process tools promoting effective coordination of the records, process maps and operating procedures. Perform operations program coordination tasks associated with special projects, such as: participation in Kaizen events, Supplier 101 Training, cross-organizational outreach/training, participation in supplier calls and/or special events, participation and promotion of program improvement implementations. Provide operational and program support for SLMO Operations Team Lead, SLMO manager, Senior Policy Analyst and co-located Contracting Officer. Support tasks may include: drafting meeting agendas; taking notes, scheduling meetings and organizing and maintaining SLMO records and files Obtain, collect, and/or request appropriate documentation as required for procurement files as per procedures. Mark documents and maintain filing system(s), files, emails and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a need to know). Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purposes. May be requested to facilitate onboarding and off-boarding outsourced contract workers (non0CFTE). COR Program and Invoicing Support (40%) Review daily reports to validate the intake of vendor invoices from both external and internal payment processing systems; as needed, verify against Bonneville Accounts Payable (AP) requirements and other applicable references to confirm “proper invoice” status. Assist internal and external stakeholders as needed with invoice verifications and routing to allow for COR approval and follow-on processing actions, meeting the requirements of the Prompt Payment Act (PPA). Conduct necessary research to identify the root cause of stalled or returned invoices, including improper routing and issues flagged by AP, such as missing invoices or discrepancies between invoices and system entries. Provide troubleshooting assistance for CORs, resolving issues related to locating invoices, verifications, and navigating the invoice rejection process within internal and external processing systems. Provide front-line customer service to stakeholders, including vendors, internal employees, and team members by routinely answering questions, inquiries, and providing timely status updates via phone or email; forward more complex calls and issues to higher-level personnel for resolution when appropriate. Complete assigned tasks for internal reporting and tracking related to COR programmatic, operational, and training initiatives, including regularly downloading reports from internal and external sources for data feeds and application updates, and verifying functionality of SharePoint hyperlinks. Conduct initial outreach, coordination, scheduling, and support for in-person or online meetings for COR File Quality Reviews. Perform daily and regular monitoring of designated internal and external invoice platforms and Power BI reports to identify and address exceptions, including past-due invoices and non-progressing statuses. Monitor a shared email inbox, verify the critical triage, categorization, and accurate assignment of stakeholder inquiries and action items to relevant team members, facilitating seamless workflow continuity. Send prepared emails from a shared inbox on behalf of the COR Support team to CORs and other stakeholders, such as required training reminders, invoice processing and review, and other context related to COR programmatic, operational, and training initiatives. Participate in the continuous improvement of invoicing procedures by drafting, recommending, and implementing changes to guidelines and processes to enhance efficiency. Qualifications Associate’s or Bachelor’s degree in Business Administration, Business Management, Business Operations or a related field is preferred. 2 years of experience is required with an applicable Bachelor’s Degree. 4 years of experience is required with an applicable Associate’s Degree. 6 years of experience is required without an applicable degree. Experience must be consistent with the specific requirements of program/project coordination/control and progressively more technical in nature. Intermediate to Advanced skills in Microsoft Outlook, Excel, PowerPoint and Word. 2 years of mid/high-level, process-driven customer service experience or experience in operational support positions. Candidate must be capable of applying a diversified knowledge of principles and practices in assigned technical areas. Job Type & Location This is a Contract position based out of Vancouver, WA. Pay And Benefits The pay range for this position is $36.00 - $40.00/hr. Benefits Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&DD for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Vancouver,WA. Application Deadline This position is anticipated to close on Jul 15, 2026. Equal Opportunity & Legal Notice The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Actalent