Service Area Director - Sheakley

The Big PictureDo you believe everyone deserves a safe place to call home? As our Service Area Director, you’ll play a key role in leading shelter services that provide stability, dignity, and hope. You’ll guide a passionate team, ensure high-quality care, and help shape programs that truly make a difference for individuals experiencing homelessness.This is more than management—it’s mission-driven leadership.What You’ll Be DoingBuild and support a compassionate team by hiring, training, and coaching staff who care deeply about the missionKeep the shelter running strong by managing daily operations, staffing, and resourcesEnsure high-quality, person-centered services that support safety, dignity, and long-term stabilityMonitor program performance—balancing budgets, tracking outcomes, and improving servicesLead with purpose in community meetings, partnerships, and advocacy effortsUse data to drive impact by setting goals and measuring successMaintain compliance with licensing, accreditation, and funding requirementsCreate a welcoming environment where clients feel respected and supportedDeliver on grant and contract commitments, including reporting and collaboration with funding partnersContinuously improve programs through evaluation and innovationExpand services by identifying new opportunities to meet community needsCoach and develop your team through regular check-ins and meaningful feedbackEnsure best practices align with CARF and other standardsOversee the shelter facility, ensuring it is safe, functional, and welcomingWork Environment & FlexibilityA dynamic environment where no two days are the sameFlexible scheduling with core hours, plus occasional evenings and weekendsSome local travel for meetings, partnerships, or program needs Why This Role MattersEvery decision you make helps create safer spaces, stronger programs, and better outcomes for people facing some of life’s toughest challenges. Your leadership will directly impact lives—helping individuals move from crisis to stability.What You’ll NeedEducation varies (from relevant experience to advanced degrees in social services or related fields)At least 5 years of professional experience, including program managementProven leadership and supervisory experienceStrong planning, organizational, and problem-solving skillsWhat You BringA heart for service and a commitment to supporting individuals experiencing homelessnessStrong leadership skills with the ability to motivate and develop teamsExperience managing operations, budgets, and program outcomesConfidence using data to inform decisions and improve servicesKnowledge of compliance, grants, and nonprofit program requirementsExcellent communication skills—able to connect with staff, clients, and community partnersComfort working in a fast-paced, ever-changing environmentPhysical & Day-to-Day RealitiesThis role combines desk work with active, on-site presence—walking the facility, engaging with staff and clients, and occasionally lifting or moving items up to 50 lbs. #J-18808-Ljbffr LIGHTHOUSE YOUTH SERVICES INC