Patient Access Coordinator

Job Description Summary
The Patient Access Coordinator at MUSC reports to the Supervisor Patient Access Coordinator. Under indirect supervision, the Patient Access Coordinator offers individualized assistance to patients and caregivers to assist in overcoming healthcare system barriers and acts as a liaison between the patient and the hospital care team.

Entity
Medical University Hospital Authority (MUHA)

Worker Type
Employee

Worker Sub-Type
Regular

Cost Center
CC002342 CHSCorp - Outpatient Registration

Pay Rate Type
Hourly

Pay Grade
Health-23

Scheduled Weekly Hours
40

Work Shift

Job Description

The Patient Access Coordinator at MUSC reports to the Supervisor Patient Access Coordinator. Under indirect supervision, the Patient Access Coordinator offers individualized assistance to patients and caregivers to assist in overcoming healthcare system barriers and acts as a liaison between the patient and the hospital care team.


This role promotes informed decision-making and timely access to quality patient care while providing a vital link to communication between multidisciplinary providers during their treatment planning. The Patient Access Coordinator performs specific functions requiring specialized education or training in advanced scheduling to include the scheduling of all multidisciplinary and ancillary clinics across the enterprise, series scheduling, template management to include strategic overbooking and resource alignment, ability to manage referral authorization processes, informed of financial and drug assistance resources, and other complex scheduling methods.

High school diploma and three years related healthcare experience or an associate's degree and two years related healthcare experience or a Bachelor's degree and one-year healthcare related experience.


Epic, Medical Office experience, call center experience, medical terminology, and knowledge of insurance preferred.


Proficiency with MS Office Suite (Word, Excel and PowerPoint). Must have expertise in MS Outlook and must understand meeting and calendar functions. Organizational, time management, problem problem-solving skills required.

Must have the proven ability to schedule and coordinate complex follow-up appointments and ensure accuracy; excellent interpersonal, organizational, and written and verbal communication skills required; highly detail oriented; ability to exercise good judgment in decision-making. Ability to work efficiently and effectively under deadline pressures and to simultaneously handle multiple assignments and projects with speed and accuracy; professional maturity; high degree of honesty, integrity, and confidentiality; ability to work with individuals in a tactful diplomatic manner that enhances the image of the office.

Certified Healthcare Access Associate, Certified Revenue Cycle Representative or Administrative Professional Certification Preferred.


Ability to work weekends and holidays as needed.

Continuous - 6-8 hours per shift; 2) Frequent - 2-6 hours per shift; 3) Infrequent - 0-2 hours per shift

Ability to perform job functions while standing. (Frequent)
Ability to perform job functions while sitting. (Frequent)
Ability to perform job functions while walking. (Frequent)
Ability to climb stairs. (Infrequent)
Ability to work indoors. (Continuous)
Ability to work from elevated areas. (Frequent)
Ability to work in confined/cramped spaces. (Infrequent)
Ability to perform job functions from kneeling positions. (Infrequent)
Ability to bend at the waist. (Frequent)
Ability to squat and perform job functions. (Infrequent)
Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent)
Ability to reach in all directions. (Frequent)
Possess good finger dexterity. (Continuous)
Ability to fully use both legs. (Continuous)
Ability to fully use both hands/arms. (Continuous)
Ability to lift and carry 15 lbs. unassisted. (Infrequent)
Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent)
Ability to lift from 36 inches to overhead 15 lbs. (Infrequent)
Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous)
Ability to see and recognize objects close at hand or at a distance. (Continuous)
Ability to match or discriminate between colors. (Continuous) *(Selected Positions)
Ability to determine distance/relationship between objects; depth perception. (Continuous)
Ability to maintain hearing acuity, with correction. (Continuous)
Ability to perform gross motor functions with frequent fine motor movements. (Continuous)
Ability to work in a latex safe environment. (Continuous)
*Ability to maintain tactile sensory functions. (Frequent) *(Selected Positions)
*Ability to maintain good olfactory sensory function. (Frequent) *(Selected Positions
*Ability to be qualified physically for respirator use, initially and as required. (Continuous)

Additional Job Description
High school diploma and three years related healthcare experience or an Associates degree and two years related healthcare experience or a Bachelor's degree and one year healthcare related experience. Epic, Medical Office experience, call center experience, medical terminology and knowledge of insurance preferred. Proficiency with MS Office Suite (Word, Excel and PowerPoint). Must have expertise in MS Outlook and must understand meeting and calendar functions. Organizational, time management, problem solving skills required. Must have the proven ability to schedule and coordinate complex follow up appointments and ensure accuracy; excellent interpersonal, organizational, and written and verbal communication skills required; highly detail oriented; ability to exercise good judgment in decision-making. Ability to work efficiently and effectively under deadline pressures and to simultaneously handle multiple assignments and projects with speed and accuracy; professional maturity; high degree of honesty, integrity and confidentiality; ability to work with individuals in a tactful diplomatic manner that enhances the image of the office. Certified Healthcare Access Associate, Certified Revenue Cycle Representative or Administrative Professional Certification Preferred. Ability to work weekends and holidays as needed.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.


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