Bilingual Lead Care Manager

CA-Santa Ana 1801 Park Court Place H Santa Ana, CA 92701, USA Pay or shift range: $24.76 USD to $27.26 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Description If you're driven by compassion and committed to making a meaningful difference, we invite you to join our team as a Bilingual Lead Care Manager ! As a Bilingual Lead Care Manager , you'll be a trusted guide and advocate, serving as the central support for youth and families seeking care coordination and community connections. This vital role involves close collaboration with an extended ECM team across counties, partnering with managed care plans, and building strong relationships to ensure youth and families receive the services they need to thrive. ABOUT ECM Enhanced Care Management (ECM) is a Medi-Cal managed care benefit that addresses clinical and non-clinical needs of high‑needy youth and families through the coordination of services and comprehensive care management. ABOUT SENECA Seneca Family of Agencies is committed to providing traditionally marginalized communities a network of outstanding mental health, community‑based, and educational services. We are committed to building a diverse staff. Our programs are deeply engaged in conversations and trainings on Diversity, Equity, and Inclusion in order to bring equity and justice to the youth and families we serve. RESPONSIBILITIES Engage in outreach activities to enroll new clients in ECM, while building rapport with enrolled members. Complete a comprehensive assessment and develop a care plan for each enrolled member. Organize care activities and maintain regular contact with outside providers to ensure coordination, including county substance use disorder and specialty mental health providers as appropriate. Manage referrals, coordination, and follow‑up to needed services and supports. Provide education and identify support needs for youth and their family or other caregivers. Provide services in person and/or via telehealth to meet each enrolled member’s care plan needs. Utilize crisis communication and de‑escalation techniques as per Seneca’s crisis response training. This may include intervening with the clients’ behavioral program through physical management of the clients, if applicable. Training in additional crisis intervention modalities may be required. Engage in community outreach and identify supports and resources in the community, including building relationships with community providers. QUALIFICATIONS Required Education/experience requirements: Bachelor’s degree OR Associate degree or equivalent + 1 year of applicable work experience OR High school diploma/GED + 2 years of applicable work experience Applicable experience includes paid or unpaid work with youth, families, or in the social services field. At least 21 years of age. Driving within the community to meet with clients, attend meetings, or perform job duties at multiple locations within a specific region. TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements. Valid driver’s license, clean driving record, and insurability through Seneca Family of Agencies’ insurance policy. Own vehicle and current automobile insurance. Preferred Prior case management and community‑based experience preferred. Lived or family experience in navigating medical and mental health, probation, child welfare, and/or education systems and resources preferred. Skills of an Ideal Candidate Commitment to advancing racial equity. Strong written and oral communication skills. Strong organizational skills as demonstrated by the ability to effectively manage multiple tasks. SCHEDULE Full‑time Monday - Friday: 9:00 AM - 5:30 PM Flexibility required Travel included - up to 90 miles. Hybrid Sometimes remote, sometimes in‑person BENEFITS Starting at $24.76 - $27.26 per hour Actual salary is dependent on creditable experience above the minimum qualifications for the role. Salary increases each year. Comprehensive employee benefits package, including: Medical, dental, vision, chiropractic, acupuncture, and fertility coverage Long‑term disability, family leave, and life insurance 50% paid premiums for dependents 403b retirement plan Employer‑paid Employee Assistance Plan 5 weeks of flexible paid time off and 11 paid holidays Abundant professional development, scholarship, and promotional opportunities Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr