Sales Support (Customer Service) Representative

Overview Vitro is the largest glass manufacturer in the Western Hemisphere and the largest glass producer in North America. Vitro's glass products can be found in some of the most iconic vehicles on the road, in countless buildings and homes around the world, and in billions of glass containers produced every year. With more than 14,000 employees worldwide, we have expanded our global footprint and cemented our leadership role in the industries in which we operate. Vitro Architectural Glass manufactures a broad range of industry-leading, energy-efficient products such as Solarban,SungateandStarphire Ultra-Clearglasses. Throughout our storied history, collaboration and innovation have been central to our advancements. Today, the key to our success continues to lie in the strength of our partnerships. With a foundation formed on trust, teamwork and shared excitement, the possibilities for impactful innovations in glass are truly endless. With manufacturing facilities throughout the U.S. and Mexico, Vitro Architectural Glass is committed to sustainable manufacturing processes and products. Vitro also operates one of the world's largest glass research and development facilities in Pittsburgh, PA and has four residential glass fabrication plants in Canada. Sales Support Representative We are seeking a qualified Sales Support Representative to join our team in our Harmar, PA location, just outside of Pittsburgh PA. The Sales Support Representative is accountable to provide an exceptionallevel of customer service to assigned customer accounts (domestic and/or export) while working closely with sales to ensure that sales and profitability objectives are met. Responsibilities Perform all aspects of order processing, applying specialized knowledge of technical details and product applications in the customer order process. Maintain ongoing relationships with key customers in both the East and West regions via phone and email, assuring thorough and accurate order processing, suggesting alternative products and services if needed, and providing support in the resolution of customer complaints and issues. Provide customers with timely and accurate information with respect to our product availability, shipping capabilities, and the status of orders from time of order receipt through order shipment, delivery, and payment of invoices. Interact with sales, credit, supply chain, manufacturing, technical service, and transportation to resolve issues to achieve an optimal customer experience. Qualifications Bachelor's degree preferred and/or customer service experience (3+ years of relevant experience) Work Environment The incumbent will work in an open office environment as a member of a team of customer service representatives supporting both domestic and export customers. The position involves a great deal of telephone and e‑mail contact with customers and internal Vitro contacts (e.g. sales, manufacturing plants, production planning, and transportation). Functional and Technical Skills Requires strong interpersonal, communication, organizational, prioritization, problem solving, conflict resolution, and suggestive selling skills A strong working knowledge of Windows and Microsoft Office products is required Experience with Glass systems is preferred Demonstrated strong sense of urgency when needed Ability to follow tasks through to completion Critical thinking, along withthe ability to analyze data and respond to situations effectively Knowledge of float glass helpful, but not required Success Factors/Functional Competencies Focus on results, promote teamwork, build trust and respect, and understand market & customer perspective. Additionally, it will be important that candidates can demonstrate the ability to take responsibility, communicate & share information, and to build strong work relationships. #J-18808-Ljbffr Vitro Flat Glass/Architectural