Salesforce Solution Architect

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Role Summary

We are seeking a seasoned Salesforce Technical Architect to lead the Salesforce team for a key customer account. The ideal candidate should have extensive experience in Salesforce Solution Architecture, strong technical expertise in key Salesforce products, and the ability to drive strategic initiatives and deliver technical excellence.

Responsibilities & Tasks

Key Responsibilities
Solution Architecture:
o Design scalable and maintainable Salesforce solutions that meet customer business requirements.
o Develop solution blueprints encompassing Sales Cloud, Service Cloud, Field Service Lightning, and custom development.
o Conduct requirements workshops, translating business needs into technical specifications.
Technical Leadership:
o Guide the development and configuration of Salesforce components, including Apex, Lightning Web Components (LWC), and integrations.
o Provide oversight on all phases of project implementation, ensuring delivery aligns with best practices and quality standards.
o Lead technical troubleshooting and optimization efforts for Salesforce solutions.
Customer Collaboration:
o Act as a trusted advisor to business stakeholders, understanding their goals and challenges.
o Recommend innovative Salesforce capabilities to improve operational efficiency and user adoption.
o Present technical designs, strategies, and roadmaps to executive stakeholders.
Governance & Best Practices:
o Define standards and best practices for Salesforce development and implementation.
o Oversee data integrity, security, and compliance for Salesforce solutions.
o Implement DevOps and CI/CD pipelines for streamlined deployments.
Team Development:
o Mentor and coach developers, administrators, and other technical team members.
o Foster a culture of knowledge sharing and collaboration within the customer environment.

Experience, Skills and Qualifications Required

Required Qualifications
Experience:
o 10+ years of Salesforce experience, including 5+ years in a Solution Architecture or Technical Architect capacity.
o Hands-on expertise in Sales Cloud, Service Cloud, and Field Service Lightning (FSL).
o Proven experience in designing and delivering complex Salesforce solutions for large-scale implementations.
Technical Skills:
o Strong proficiency in Apex, Lightning Web Components (LWC), and Salesforce APIs.
o Solid understanding of Salesforce configuration, security models, and integration patterns.
o Experience with custom development, system integrations, and AppExchange products.
Certifications:
o Multiple Salesforce certifications, such as Salesforce Certified Administrator, Advanced Administrator, Platform Developer I & II, Application Architect, or System Architect.
Soft Skills:
o Strong analytical and problem-solving abilities.
o Excellent communication and interpersonal skills for working with technical and non-technical stakeholders.
o Ability to manage competing priorities in a fast-paced environment.

Preferred Skills
Experience with industry-specific implementations in domains like Retail, Manufacturing, or Payments.
Familiarity with Field Service Lightning best practices, including scheduling and optimization.
Knowledge of agile methodologies and tools like JIRA or Azure DevOps.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.