Electromechanical Field Service Technician III

Responsibilities Utilize technical expertise and independent judgment to provide on-site servicing, installation, and repair of complex electromechanical equipment. Support customers with operational or maintenance issues, escalating technical and service-related concerns. Diagnose failures in mechanical, hardware, software, and systems, and implement effective repairs to minimize downtime. Prepare reports for analyzing product failure trends and serviceability issues. Assist with the on-site training and development of less experienced field service technicians. Handle administrative tasks, including record-keeping, reporting, and inventory management, with accuracy and timeliness. Promote high customer satisfaction by maintaining open communication and providing proactive attention to customer needs. Requirements High school diploma or GED required. An Associate degree or trade/technical school certificate/diploma preferred. Minimum of four (4) years of relevant work experience, including at least two years in a field service environment. Hands‑on experience with electromechanical equipment is essential. Previous experience in customer‑facing roles is required. Core Competencies Demonstrates expertise in servicing and repairing electromechanical equipment while ensuring high customer satisfaction through effective communication and proactive support. Capable of training and developing less experienced technicians while managing administrative tasks with precision. #J-18808-Ljbffr Jobtailor