Resolution Analyst

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The Resolution Analyst plays a critical role in the Cyber Threat Defense Framework as an individual contributor responsible for identifying actions and owners for driving the resolution of cybersecurity risks impacting bank controls. This role will manage key relationships with action owners and work closely with the Cyber Threat Evaluation and Prevention organization to develop and implement strategies for mitigating cybersecurity risks. The Resolution Analyst will prioritize work effectively, collaborate across functions, and drive the discovery of opportunities to improve risk outcomes through data‑driven solutions. Additionally, this role will support the Resolution Lead in enhancing cyber defense capabilities by addressing threats, incidents, and issues across the bank The Team: The Cyber Threat Evaluation and Prevention (CTEP) team evaluates threats and emerging risks, assesses cybersecurity controls, and defines actions for risk reduction. The four key steps in the cyber threat defense process are: threat intake, control evaluation, resolution, and quality assurance. The CTEP program integrates across Global Information Security, leveraging current risk assessments and control testing to identify gaps for action by Control Owners, Action Owners, and/or Policy/Standard owners. The program aims to evaluate and enhance Bank of America’s risk and control environment for cybersecurity threats and emerging risks. Responsibilities Resolution Analysts leverage their expertise and creative problem‑solving skills to drive engagement with action owners across diverse global technology teams. They play a pivotal role in accurately representing threats and gathering key leaders to identify and drive risk remediation efforts. Operating within a collaborative and transparent environment, they contribute to a culture of continuous improvement and proactive response to cybersecurity challenges, while providing guidance and mentorship to analysts across the team. Typical job duties are: Examine threat evaluation information and lead engagement with subject matter experts to identify actions to reduce risk through remediation efforts. Reduce risk by driving and influencing remediation work in alignment with the known threat environment, ensuring effective and sustainable outcomes. Work with relevant control owners and technology teams to understand and identify areas for improvement in the identification of and response to information security threats and incidents. Translate complex technical findings into clear risk, control, and business impacts to support decision making. Drive alignment across multiple stakeholders to ensure progress on risk reduction efforts in the absence of direct authority. Provide guidance to colleagues to strengthen risk reduction and overall team effectiveness. Required Qualifications: 3 years of professional experience with information security controls Strong data analysis skills with the ability to interpret and synthesize complex information Strong communication and relationship management skills across technical and non‑technical stakeholders Demonstrated ability to manage complex work and drive outcomes across multiple teams Ambitious, disciplined, hardworking, resilient, and committed to continuous learning Highly organized with strong project management and prioritization skills Desired Qualifications Bachelor’s degree in Information Technology, Business Administration, or related field Ability to work effectively with both technical and non‑technical business owners Experience operating in cross‑functional or enterprise environments Proficiency with Jira or similar workflow management tools Skills: Cyber Security Data Privacy and Protection Problem Solving Process Management Threat Analysis Business Acumen Data and Trend Analysis Interpret Relevant Laws, Rules, and Regulations Risk Analytics Stakeholder Management Access and Identity Management Data Governance Encryption Information Systems Management Technology System Assessment This job will be open and accepting applications for a minimum of seven days from the date it was posted. Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - CO - Denver - 1144 15th St - Denver Gis (CO9926), US - DC - Washington - 1800 K St NW - 1800 K Street NW (DC1842), US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540) Pay and benefits information Pay range $95,700.00 - $144,900.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - Privacy Statement -