Box Office Ticket Seller-Punch Line Sacramento

Job Title

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

Job Description

This role will involve:

• Financial / Cash Handling
• Ensuring compliance of Company policies and procedures
• Balancing and reconciling daily/nightly ticket sales
• Assisting Manager/Supervisor in reconciliation of cash drawers and ticket stock
• Assisting Manager/Supervisor on pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
• Assisting Manager & Supervisor with internal Ticket Orders and Reports
• Working with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.
• Customer Service
• Providing prompt, courteous and knowledgeable customer service both in person and over the phone
• Facilitating night of show Will Call & Guest List Operations
• Troubleshooting night of show issues (Transfers, barcodes, account issues, etc.)
• Working with Guest Services/Operations on any ADA requirements
• Providing knowledge of upcoming events & upgrades available
• Knowledgeable on the events culture and genre
• Providing positive energy
• Other Responsibilities
• Daily operations on Ticketmaster host system for sales and other tasks.
• Following opening and closing shift procedures
• Following standards and processes for ticket types, ancillary events and qualifiers
• Maintaining call center phone system, and keeping current all phone menus and calendars of events
• Assisting in maintaining Box Office cleanliness
• Updating and modifying spreadsheets as needed (Ticket Stock Log, Vault Log, etc.)
• Collecting, storing and tracking Lost & Found as necessary
• Assisting Manager & Supervisor in any tasks as they arise
• Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
• Ensuring compliance with ADA ticket laws

Qualifications

Required:

• Knowledge of Cash Handling
• Knowledge of Phone & In Person Customer Service
• Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
• Flexible schedule (days/nights, weekends and holidays)
• Tolerance of all cultures, music and art forms
• High School Diploma

Preferred:

• Attention to detail in a multi-tasked environment
• Knowledge of ticket sales
• Experience in working in live entertainment operations
• Ticketmaster host system experience
• Experience in identifying counterfeit cash / ID's

Equal Employment Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

Compensation

The expected compensation for this position is:

$16.90 USD - $20.00 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.