IT Support Specialist

IT Support Specialist Location: Central New Jersey Compensation: $85,000–$90,000 Schedule: Full-time, primarily standard business hours Position Overview We are seeking a hands-on IT Support Specialist to provide technical support within a fast-paced operating environment. This role is ideal for someone who enjoys troubleshooting, solving problems independently, and supporting users across a variety of business systems and technologies. The position will provide day‑to‑day technical support while working closely with broader IT resources on more complex issues. Key Responsibilities Provide technical support for end users across hardware, software, and connectivity issues Troubleshoot desktops, laptops, printers, peripherals, and business applications Support user accounts, access permissions, and basic system administration Respond to and manage support requests through a ticketing system Diagnose and resolve technical issues promptly and elevate when appropriate Assist with installation, configuration, and maintenance of computer hardware and software Support basic network troubleshooting, including wired and wireless connectivity Maintain accurate IT documentation, asset records, and equipment information Coordinate with vendors and external service providers as needed Support business‑critical systems in a fast‑paced environment Participate in occasional after‑hours emergency support Provide limited support to other company locations as needed Qualifications 3+ years of experience in IT support, desktop support, systems support, or a similar role Strong hardware, software, and network troubleshooting skills Experience supporting users in a business or operational environment Familiarity with user account administration and common business applications Experience working with help desk or ticketing systems Strong communication and customer service skills Ability to work independently and prioritize multiple issues Associate or bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered Preferred Experience Microsoft 365 Active Directory or similar user administration tools Network troubleshooting ERP or other enterprise business systems Manufacturing, distribution, warehouse, or other operational environment experience CompTIA or similar technical certifications Compensation $85,000–$90,000 annually, based on experience. #J-18808-Ljbffr