Medical Practice Assistant

Parkland Health and Hospital System

Location: RJA Clinic: 4th FLR BLK 700

Medical Practice Assistant

Primary Purpose

Accountable for providing patient-centered care and operational support to the medical team to ensure optimal patient experience. Coordinates activities across clinical areas and facilitates smooth patient flow. Assists with patient data collection, performs select screenings, and completes medical office functions relevant to the area/assignment.

MINIMUM SPECIFICATIONS

Education

None

Experience

Must have three years of customer service experience, preferably in a medical/healthcare/health insurance setting.
Patient registration experience preferred.
Prefer completion of coursework towards an accredited medical terminology.
Medical Office Assistant experience or training is a plus.

Equivalent Education and/or Experience

Completion of a Parkland Workforce Development Training Program may substitute for the required education and experience.

Certification/Registration/Licensure

Required Tests for Placement

Skills or Special Abilities

Must be able to work collaboratively with colleagues to deliver patient/customer services that exceed patient expectations as evidenced by patient satisfaction scores.
Must be able to demonstrate competency required as applicable to the specialty area.
Must have demonstrated communication skills to include above-average verbal skills (heavy public contact) and written skills. Bilingual skills preferred.
Must have familiarity with diagnostic ICD-9-CM coding and HCPCS-CPT4 procedure codes.
Must have working knowledge of medical terminology.
Must be able to demonstrate basic clerical skills and working knowledge of standard office equipment.
Must be detail-oriented and have sharp analytical skills to resolve registration issues as related to multiple groups, including third-party payors, physicians, patients, and the system.
Must be able to solve problems within the guidelines of established policies and procedures.
Must be able to adjust to multiple demands, shifting priorities, and rapid change.

Virtual Care Only

Must be able to work collaboratively and optimally with patients with serious health conditions and barriers to care.
Must be able to recognize and escalate clinical decision-making to appropriate team members of the multidisciplinary team.
Must demonstrate strength in documenting within an electronic health record with the ability to effectively problem-solve when faced with decision-making challenges and escalate as appropriate.
Confident with technology, specifically electronic medical records, video encounters, and computer applications.

Responsibilities

Proficiently performs patient service activities in coordination with the clinical team, including but not limited to

Ensures patient and family comfort, safety, privacy, and confidentiality at all times.
Adapts work methods to specifically accommodate the population-specific care needs (physical, psychosocial, cultural, age/developmental) of each patient.
Greets patients and families, making them feel welcome and wanted.
Assists patients and families with directions, inquiries, and information as requested. Ensures needs are addressed satisfactorily.
Keeps patients and families informed about wait times and any other factors that may affect the visit.
Stays cognizant of clinical/area needs to facilitate patient care and flow.
Assess patient experience at the end of each visit to determine if patient needs were met.

Virtual Care Only

Proactively outreaches to patients using motivational interviewing, demonstrating effective, caring communication to build patient trust and establish and maintain relationships to gather information, encourage patient self-interest in healthcare, and follow up on patient-established goals.
Assists patients and families with health system navigation, making appointments, patient advocacy, determination of community resources to reduce barriers to care, and support set-up and initiation of electronic communication modes (email, MyChart, etc.).
Coordinates clinic/area activities and facilitates business processes in accordance with standards.
Performs pre-visit activities to gather patient information from internal and external service or entities, ensuring it is available to the clinic team for the visit.
Checks the patient into the clinic.
Correctly identify the patient prior to performing tasks.
Reviews and updates patient accounts to ensure registration and coverage are up to date and complete.
Confirms or verifies coverage as needed.
Identifies and refers patients for financial counseling as appropriate.
Performs upfront cash collections; receives, verifies, and posts money transactions following Parkland cash management policies and procedures. All monies must be accounted for through the patient accounting system and/or the point-of-sale system.
Verifies and completes daily reconciliations that ensure cash transactions are handled accurately and that deposits are made daily.
Assists with the process of internal and external appointments, referrals, and information retrieval.
Schedules appointments in accordance with the clinical team's directives and the patient's desires/availability.
Performs charge capture and charge reconciliation to ensure encounters are complete and closed in a timely manner.

Virtual Care Only

Collaborates with a multidisciplinary team to improve patient access to care and reduce avoidable organizational utilization.
Documents (paper or electronic) completely, accurately, legibly, and timely.
Ensures applicable documentation is obtained for registration and patient visit.
Provides an explanation for all requested forms to ensure patient understanding.
Performs data entry/documentation of patient care intake information.

Virtual Care Only

Performs data entry/documentation of patient encounter.
Assists with the maintenance of clinic supplies and equipment.
Assists with stocking and inventory of supplies, as appropriate.
Keeps appropriate persons informed of the status of supplies and equipment.
Completes requisition documentation for supplies, equipment, and services, as applicable.
Practices patient safety measures and, in association with site leadership:
Complies with proper hand hygiene (hand washing/hand sanitizer gel/foam use).
Applies or practices proper infection control methods.
Identifies, corrects, and/or reports safety hazards at the time of discovery.
Identifies and/or facilitates maintenance of equipment, initiates work order requests, and removes equipment from the patient care area, as appropriate.
Informs Environmental Services when additional cleaning activities are needed.

Virtual Care Only

Elevates critical incidents and information regarding any quality-of-care concerns to the multidisciplinary team.
Participates in performance improvement and quality initiatives.
Participates in the unit performance improvement initiatives.
Meets expected performance quality measures as outlined for area(s) or responsibility.
Based on operational need, you may be required to perform the role in an alternate Parkland location.

Requisition ID: 989035

Apply

Vacancy posted 17 hours ago

Similar jobs that could be interesting for youBased on the Medical Practice Assistant in Dallas, TX vacancy

Senior Medical Practice Assistant - Infusion Therapy
Location: Moody Outpatient Center 3rd Floor Primary Purpose Serves as a lead worker to Medical Practice Assistants providing patient centered care and operational support to the medical team to ensure an optimal patient experience. Coordinates activities in the...
Suggested
Work at office
Shift work
Weekend work
Parkland Health and Hospital System
Dallas, TX
17 hours ago
Medical Practice Assistant
...centered care and operational support to the medical team to ensure an optimal patient... ...areas and facilities a smooth patient flow. Assists with patient data collection, performs... ...equipment and services, as applicable. Practices patient safety measures and in...
Suggested
Work at office
Shift work
Parkland Health and Hospital System
Dallas, TX
17 hours ago
Cities & Places Practice Leader - West Region
...As the Cities and Places Practice Leader, you will play a strategic, highly visible role focused... ...controls, and information management. Assist with planning and facilitating meetings;... ...pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy,...
Suggested
For contractors
Shift work
Jacobs
Dallas, TX
1 day ago
Practice Manager
...Preferred Search Group is partnering with a top-rated dental practice in Dallas, TX. We are seeking a strong, growth-minded Practice... ...joining a collaborative team that includes two doctors, hygienists, assistants, and a strong administrative team — and we’re ready for the...
Suggested
Immediate start
Preferred Search Group
Dallas, TX
5 days ago
Practice Manager
...revenue cycle workflows to achieve key practice indicators for practice revenue cycle, including... ...the management of inventory for medications and medical equipment and organize for resupply... ...practice(s) Interact with patients and assist in patient complaint resolution; manage...
Suggested
Temporary work
Casual work
Work at office
Shift work
Afternoon shift
Methodist Health System
Richardson, TX
3 days ago
Practice Manager
$131k - $203k
...Job Description The Practice Manager is responsible for the delivery and project management of substantive practice development initiatives... ...Coordinate associate onboarding, integration and offboarding, assist integration efforts as needed with other positions Manage and...
Full time
Work at office
Flexible hours
McDermott Will & Schulte
Dallas, TX
5 days ago
Practice Administrator
...Friday Work Shift : Job Description : Your Job: The Practice Administrator professional responsible for supervising the... ...customer service as well as cash collecting efforts Methodist Medical Group is the North Texas physician organization affiliated with...
Work at office
Monday to Friday
Shift work
Methodist Health System
Dallas, TX
5 days ago
Practice Manager
$85k - $100k
...Practice Manager page is loaded## Practice Managerlocations: Syracuse, NYtime type: Full... ...efficiency and quality standard of the medical office clinical operations.* Interact with... ...HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.U.S. Urology Partners...
Work at office
Local area
Central Ohio Urology Group
Syracuse, NY
5 days ago
Practice Manager
$125k - $180k
...requires: General Description: The Practice Manager has overall responsibility for... ...employment benefits include the following: • Medical, Dental, and Vision • Critical Illness,... ...) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation...
Permanent employment
Full time
Temporary work
Work experience placement
Local area
Remote work
TEKsystems
Dallas, TX
13 hours ago
Practice Manager
...revenue cycle workflows to achieve key practice indicators for practice revenue cycle, including... ...the management of inventory for medications and medical equipment and organize for resupply... ...practice Interact with patients and assist in patient complaint resolution; manage...
Temporary work
Casual work
Work at office
Afternoon shift
Methodist Health System
Dallas, TX
3 days ago
Healthcare Practice Operations Manager
Methodist Health System in Dallas is seeking an experienced Office Manager to supervise daily facility operations and support physicians in delivering high-quality patient care. You will lead front-end revenue cycle activities, manage staff, develop budgets, and collaborate...
Work at office
Methodist Health System
Dallas, TX
5 days ago
Practice Manager
$70k - $77k
...clinic is seeking a strategic, hands-on Practice Manager to oversee daily operations and... ...Qualifications Proven experience in healthcare or medical office management Strong financial... ...Office Manager” roles. Office Manager & Assistant to the UME Associate Dean Office Manager...
Full time
Work at office
Staffing Proxy
Syracuse, NY
4 days ago
Practice Manager (Full-time)
...Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires... ...practice‑level performance metrics Competitive compensation Medical, dental, and vision insurance, with an HSA/FSA option 401(k) with...
Full time
Work at office
Day shift
Diana Health
Dallas, TX
2 days ago
Veterinary Practice Manager
...Description Practice Manager Thrive Pet Healthcare Urgent Care - Mesquite... ...lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds... ...for new pet adoptions • Top quality medical, dental, and vision insurance plus health...
Flexible hours
Thrive Pet Healthcare
Mesquite, TX
3 days ago
Veterinary Practice Manager
...Description Veterinary Practice Manager, Thrive Pet Healthcare- Abrams Forest Veterinary... ...life. We provide personalized, attentive medical and surgical care to all of our patients... ...lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds...
Temporary work
Work at office
Thrive Pet Healthcare
Dallas, TX
4 days ago
Conveyance Practice Leader and Sr. Project Manager
...in days) to receive an alert: Conveyance Practice Leader and Sr. Project Manager Location:... ...accessibility of our website or need assistance completing the application process because... ...care benefits including but not limited to medical, dental and vision insurances along with...
Work experience placement
Work at office
Local area
Flexible hours
Black & Veatch
Dallas, TX
1 day ago
Veterinary Practice Manager
Practice Manager Thrive Pet Healthcare Urgent Care - Mesquite, TX More than a word, care... ...lift objects weighing 40 pounds without assistance and lift heavier objects with assistance... ...off for new pet adoptions. Top quality medical, dental, vision insurance and health savings...
Flexible hours
Thrive Pet Healthcare
Mesquite, TX
3 days ago
Practice Group Manager
$140k - $155k
...Practice Group Manager For the Dallas, Houston, Indianapolis, KY, Nashville, OH, Pittsburgh or WV Office of a National Law Firm Responsibilities... ...to address reporting, technology, and process needs; Assist in the development, execution, and monitoring of practice group...
Work at office
Wisnik Career Enterprises
Dallas, TX
2 days ago
Medical Practice Administrator
...established policies and procedures, the Practice Administrator will oversee the day-to-... ...operations of their respective clinic(s). • Assists in the development and implementation of... ...process. • Oversight of office and medical supply inventory and purchasing and...
Work experience placement
Work at office
Urology Partners of North Texas
Irving, TX
5 days ago
Housing Coordinator
...mitigating financial risk to Gartner. This includes maintaining detailed inventory change logs, ensuring accuracy of hotel reporting, assisting with hotel reports, and participating in weekly inventory review meetings. • Track, monitor, and reconcile hotel invoices and...
Work at office
Flexible hours
AA2IT
Irving, TX
2 days ago
Back of House Manager
Chick-fil-A - Back of House Manager Are you passionate about leading a dedicated team in a dynamic kitchen environment? Do you thrive on upholding top-tier standards in food preparation and customer service? Welcome to Chick-fil-A Cockrell Hill! We are looking for...
Shift work
Night shift
Chick-fil-A
Dallas, TX
3 days ago
House Supervisor
...Relocation assistance is also offered for eligible candidates relocating 50+ miles. House... ...regulations. Apply Lean methods to enhance practice and patient care. Help plan the staffing... .... Key Success Factors Understanding medical terms, promoting health, managing illness...
Full time
Immediate start
Relocation
Relocation package
Shift work
Rotating shift
Baylor Scott & White Health
Irving, TX
4 days ago
Medical Director - Correctional Health
...clinical goals and objectives. Provides medical expertise, administrative, medical and nursing... ...centered, patient valued services, best practice and compliance. Minimum... ...federal, state, and private health plans. Assists in the development and implementation of...
Flexible hours
Parkland Health and Hospital System
Dallas, TX
17 hours ago
House Supervisor - Per Diem
...ACLS certification preferred. Additional Qualifications/Skills: Knowledge of and adherence to current nursing theory and practice, infection control, and wound care standards of practice. Knowledge of accreditation standards to ensure adherence to all standards...
Daily paid
Work experience placement
Shift work
Ernest Health
Mesquite, TX
1 day ago
Sr. Practice Solutions Relationship Manager
$76.52k - $163.9k
...Sr. Practice Solutions Relationship Manager The Practice Solutions team is highly focused... ...dental, optometry, veterinary and medical specialty practices. Providing the unparalleled... ..., and dependent care accounts; adoption assistance; an employee assistance program; fitness...
Work experience placement
Local area
Flexible hours
UMB Bank
Dallas, TX
6 days ago
House Supervisor
...state-funded psychiatric hospital opening in Dallas’ Southwestern Medical District that is owned by the Texas Health and Human Services... ...resources to ensure effective functioning of unit/department; assist Patient Access Services in coordinating patient placement. Investigate...
Full time
Shift work
UT Southwestern Medical Center
Dallas, TX
4 days ago
Hospital Director of Operations
$120k - $150k
...to build strong partnerships with the local team; including the Medical Director (and Hospital Management team, JV Partners) to support... ...adoption of new technologies, systems, and operational best practices. Lead continuous improvement efforts to streamline workflows...
Local area
Relocation package
Ethos Veterinary Health
Dallas, TX
5 days ago
Back of House Supervisor
$23.5 per hour
...Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers.... ...in the performance of the store. This role may be required to assist with other duties as assigned as well as in other functions of...
Work at office
Flexible hours
Night shift
Weekend work
Renew Cannabis Co.
Syracuse, NY
2 days ago
BACK OF HOUSE LEAD SUPERVISOR (FULL TIME)
$24 per hour
...advertised program is an AI recruiting assistant that helps you apply to jobs with Compass... ...Supervises hourly associates to ensure their practices comply with company policies and... ...the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability...
Hourly pay
Full time
Part time
Local area
Immediate start
Remote work
Flexible hours
Night shift
Compass Group, North America
Dallas, TX
4 days ago
Associate Practice Area Director - Healthcare Design
$115.45k - $173.17k
...to grow into and oversee our engineering practice area in our Southern region. This is an... ...centers, behavioral health facilities, medical office buildings and other facilities. You... ...the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information...
Contract work
For contractors
For subcontractor
Work at office
Remote work
Work from home
Flexible hours
Syska Hennessy
Dallas, TX
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Medical Practice Assistant. Be the first to apply!