Automotive Service Advisor

Overview Considering a career with Ken Garff Automotive Group means you are in for a great ride. We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. (Insert dealership name), a Ken Garff Automotive Dealership, is currently looking for a Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork. What you’ll do as a Service Advisor Greet all customers promptly and professionally Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and selling additional services when appropriate Provide customers with updates, estimates, and inspection results in a timely manner Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry Review all completed work and recommendations and collect payments from customers Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information Provide excellent service and review the customer satisfaction survey with each customer Why you’ll love working with us Competitive compensation package and 401k with company match Average $10-$15k per month, with commissions/bonuses Wellness Time Off, plus holidays, plus a Personal Purpose Day Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend Year-end bonus program for ALL employees (Garff Giveback) Employee discounts on vehicle purchase, parts, service and more The pay scale above is the compensation range that the Company reasonably expects to pay for this position. Within this range, individual pay is determined by several factors including, but not limited to, specific skills, relevant work experience, relevant education and/or training, and performance related bonuses and incentives. Note: What you’ll do as a Service Advisor is described above. Will you join us as a new Service Advisor ? Will you live our values and do things differently? This organization, started by Ken Garff in 1932, continues to reinvent an industry and needs you to keep its vision intact. #J-18808-Ljbffr Ken Garff Automotive Group