Service Advisor -Jaguar Land Rover LA

Company Description At Jaguar Land Rover LA, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. Salary: $19.00 per hour + Commission Our associates are happy to work here because: We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards). We are committed to developing and promoting within the company. We are technology based – most jobs use iPads or iPhones that we provide. Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO. We encourage peer to peer teamwork and recognition. Special benefits to purchasing and leasing a car. Personal Automotive Concierge Service. Job Description Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time". Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Test‑drive the vehicle or refer to the test technician as necessary. Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus. Maintains a dealership‑prescribed standard for “hours per customer repair order written.” Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right‑to‑know, etc. Follows all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor. (The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $19/hr plus commission) Qualifications High school diploma or the equivalent. Ability to read and comprehend instructions and information. Two years of experience in a dealership position. General knowledge of vehicle mechanical operations. ASE certification preferred. Professional personal appearance. Excellent oral and written communication skills. All applicants must be authorized to work in the USA. All applicants must perform duties and responsibilities in a safe manner. All applicants must be able to demonstrate ability to pass pre‑employment testing to include background checks, MVR, drug test, credit report, and valid driver license. Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Autobahn Inc.