Loss Prevention Attendant

Join the Hilton Palacio del Rio Loss Prevention team!

Who We Are


Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.


Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®


Position Overview


The Loss Prevention Officer is responsible for maintaining the safety and security of hotel guests, team members, and property. This role provides a visible security presence, monitors hotel activity, responds to incidents and emergencies, and enforces hotel safety and security policies. The Loss Prevention Officer plays a critical role in protecting assets and ensuring a safe, welcoming environment within a full-service hotel.


What You'll Do

Safety & Security Operations

• Patrol hotel property, including guest rooms, public areas, and back-of-house spaces, to ensure safety and security.
• Monitor entrances, exits, and access points to prevent unauthorized entry.
• Enforce hotel safety, security, and loss prevention policies and procedures.
• Maintain a visible presence to deter theft, vandalism, and unsafe behavior.

Incident Response & Reporting

• Respond promptly to incidents including disturbances, accidents, thefts, and emergencies.
• Provide assistance during medical situations, evacuations, and fire alarms.
• Document incidents accurately and prepare detailed reports.
• Preserve evidence and follow proper procedures during investigations.

Guest & Team Member Assistance

• Assist guests and team members in a professional, calm, and courteous manner.
• Address safety or security concerns promptly and escalate issues as needed.
• Support VIP guests, special events, and high-traffic periods.
• Provide directions and basic assistance as requested.

Monitoring & Surveillance

• Monitor CCTV systems and security alarms as assigned.
• Conduct routine inspections to identify hazards, suspicious activity, or policy violations.
• Report maintenance or safety concerns to the appropriate department.
• Support key control and access log procedures.

Compliance & Risk Management

• Follow all company policies, safety procedures, and emergency response protocols.
• Assist with fire life safety procedures and emergency drills.
• Support audits, inspections, and loss prevention initiatives.
• Maintain confidentiality of sensitive information.

Additional Responsibilities

1. Participate in training sessions and department meetings.
2. Assist with crowd control and traffic management during peak periods.
3. Perform other duties as assigned to support hotel operations.
4. Maintain reliable and consistent attendance as an essential function of the job.
5. Assist with Lost & Found procedures.

What You'll Bring

Required Education & Experience

• High School Diploma or equivalent required.

Preferred Education & Experience

• Previous security or loss prevention experience preferred.
• Experience in hospitality, hotel, or service-oriented environments preferred.
• Training in emergency response or safety procedures preferred.

Required Skills and Abilities

• Strong observation, judgment, and decision-making skills.
• Ability to remain calm and professional in emergency situations.
• Strong written and verbal communication skills.
• Ability to patrol on foot and stand for extended periods.
• Ability to write clear and accurate reports.
• Basic computer skills for reporting and documentation.

Other Qualifications

• Ability to work flexible schedules including nights, weekends, and holidays.
• Professional appearance and adherence to grooming standards.
• Strong commitment to safety, integrity, and guest service.

Certifications:

• CPR Certification required.

Zachry Hotels offers an industry leading benefits package for our employees and their families.

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.


Notice to Staffing Agencies


Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry's resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry's recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry's Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.