Service Operations Manager - Commercial

Job Description

Job Description

Service Manager – Commercial Electrical Service Division

$120,000 - $135,000

Lighting Maintenance, Inc. is seeking an experienced Manager to lead our Commercial Electrical Service Department in Harmans, Maryland.

This is a hands-on leadership role responsible for managing service work from the initial customer request through estimating, execution, project closeout, and final invoicing. The primary focuses of this position are customer service, leadership and communication.

The department is supported by a dedicated Service Coordinator who manages scheduling, dispatching, and work-order administration. The General Manager provides leadership, establishes priorities, supports field technicians, manages customer relationships, and remains accountable for department performance and profitability.

Key Responsibilities

• Manage your team for commercial electrical service work from initial request through completion and billing.
• Manage multiple service calls and small electrical projects simultaneously.
• Establish priorities and provide direction to the Service Coordinator regarding scheduling and dispatch.
• Assign work based on technician qualifications, customer commitments, equipment needs, and urgency.
• Provide technical support and troubleshooting assistance to field technicians.
• Ensure technicians have the materials, equipment, information, and instructions needed to complete assigned work.
• Review field reports, labor hours, material usage, photographs, and job documentation.
• Prepare and manage change orders and ensure additional work is properly documented and approved.
• Monitor labor, material, equipment, and subcontractor costs.
• Maintain accountability for job profitability, productivity, and gross margin.
• Review completed work orders and move jobs through billing promptly.
• Address customer concerns, callbacks, warranty issues, and quality concerns.
• Maintain an active backlog and ensure work continues progressing.
• Recruit, train, coach, evaluate, and hold service technicians accountable.
• Enforce company safety, workmanship, documentation, and customer-service standards.
• Build relationships with existing customers and identify opportunities for additional service work.
• Work closely with Accounting, Fleet, Safety, Purchasing, Human Resources, and company leadership.

Type of Work We Do:

Focuses on commercial electrical service and maintenance, including:

• Shopping centers and retail properties
• Office and commercial buildings
• Warehouses and industrial facilities
• Property-management portfolios
• Parking lots and exterior lighting
• Electrical troubleshooting and repair
• Preventive and corrective maintenance
• Lighting controls and LED upgrades
• Small commercial electrical projects
• Municipal and institutional facilities

Required Qualifications

• Minimum of five years of Management in the trades
• Experience managing multiple service jobs or small projects simultaneously.
• Strong customer communication, leadership, and problem-solving skills.
• Ability to supervise technicians and maintain clear performance expectations.
• Strong organizational, follow-up, and time-management skills.
• Ability to prioritize emergency service calls while maintaining scheduled work.
• Comfortable using computers, email, estimating software, field-service systems, and electronic documentation.
• Valid driver's license with an acceptable driving record.

Preferred Qualifications

• Previous experience as an Electrical Service Manager, Branch Manager, General Manager
• Experience managing job profitability and developing commercial customer relationships.
• Experience preparing estimates, proposals, scopes of work, or project budgets.

Benefits

• Company vehicle
• Performance-based bonus
• 401(k) with company matching
• Health, dental, and vision insurance
• Paid time off
• Parental leave
• Retirement plan

Since 1991, our family-owned electrical and lighting contracting company has served government, commercial and industrial customers with a can-do attitude backed by our tradition of superior service. Today we’re an acknowledged industry leader, but our biggest strength – most valuable asset – is the people that comprise the LMI team.

We’re proud to provide you not just a job, but a career and a rewarding professional opportunity to refine your skills and add new ones. You’ll be helping us maintain our leadership in the lighting industry. Our pledge is a workplace that is open, cooperative, respectful and dynamic, designed to bring out your best, and LMI’s best.

The LMI Open Door Policy, empowers our employees to take problems to the next management level, and resolve them with your immediate supervisor. We also invite suggestions for ways we can improve productivity, efficiency and safety. At LMI the safety and well-being of employees, customers and the public are our top priorities.

Company Description

Since 1991, our family-owned electrical and lighting contracting company has served government, commercial and industrial customers with a can-do attitude backed by our tradition of superior service. Today we’re an acknowledged industry leader, but our biggest strength – most valuable asset – is the people that comprise the LMI team.\r\n\r\nWe’re proud to provide you not just a job, but a career and a rewarding professional opportunity to refine your skills and add new ones. You’ll be helping us maintain our leadership in the lighting industry. Our pledge is a workplace that is open, cooperative, respectful and dynamic, designed to bring out your best, and LMI’s best.\r\n\r\nThe LMI Open Door Policy, empowers our employees to take problems to the next management level, and resolve them with your immediate supervisor. We also invite suggestions for ways we can improve productivity, efficiency and safety. At LMI the safety and well-being of employees, customers and the public are our top priorities.