Field Service Supervisor

With a purpose to make tomorrow a little bit better than today for each other, our customers, and our communities , Ascentek provides an environment where you can love what you do and be your best every day. What you will enjoy by being a part of a 2025 USA Great Place to Work certified company: Medical Plan options, including fertility coverage and free mental health and telehealth coverage Dental and Vision Insurance FSA/HSA options Paid parental leave Company-provided short-term disability, long-term disability, and life insurance Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance 401(k) with a generous company match Pet Insurance Benefits Tuition reimbursement 21 Paid Days Off 7 Paid Holidays Short-term Incentive Plan (STIP), ask your Talent Partner for details Stylish company provided uniforms, tools, and personal protective equipment Paid comprehensive on-the-job training Company provided phone and tablet Company provided vehicle Career advancement opportunities The Automotive Lift Team Supervisor leads and supports a team of Lift Technicians responsible for the installation, inspection, maintenance, and repair of vehicle lift equipment at customer locations. This role combines technical expertise with people leadership to ensure work is completed safely, efficiently, and in alignment with customer expectations and Our Values. The Lift Department Supervisor builds strong relationships with teammates and customers while promoting a culture focused on safety, accountability, continuous improvement, and service excellence. This position coordinates schedules, provides technical guidance, supports technician development, and helps drive operational performance across the department. The supervisor also partners closely with internal teams and customers to resolve issues, improve processes, and ensure high-quality service delivery. Responsibilities Lead, coach, and support Lift Technicians in daily service, installation, inspection, and repair activities Schedule and coordinate field service work to ensure customer commitments and department goals are achieved Provide hands‑on technical guidance and troubleshooting support for complex lift equipment issues Promote and enforce safe work practices and ensure compliance with company safety policies and procedures Build strong customer relationships by responding to escalated service concerns and ensuring high levels of customer satisfaction Review customer needs and assist with preparing quotes for repairs, replacements, and preventative maintenance services Monitor technician productivity, work quality, and completion of service documentation Conduct ride‑along, field observations, and coaching conversations to support teammate development and performance Support hiring, onboarding, training, and performance management activities for Lift Technicians Ensure preventative maintenance schedules, inspections, and service timelines are completed accurately and on time Coordinate tools, parts, equipment, and inventory needed to support field operations Partner with internal departments to resolve operational issues and improve service processes Review and approve timecards, PTO requests, and department expenses as assigned Maintain compliance with DOT requirements, vehicle maintenance standards, and company driving policies Assist with continuous improvement initiatives focused on safety, service quality, efficiency, and teammate engagement Complete administrative reporting, service documentation, and other duties as assigned Education High School Diploma or GED Current Lift Technician Certification or ability to obtain certification Associate degree in a mechanical, technical, or related field Experience and/or Training Minimum 5 years of experience troubleshooting, installing, and maintaining lift equipment Previous experience leading, training, or mentoring technicians in a service or installation environment Experience working directly with customers in a field service environment License/ Certification Valid driver’s license with acceptable driving record Ability to obtain and maintain DOT medical card or health card Advanced lift certifications or manufacturer‑specific training CDL or Class B license Knowledge, Skills, and Abilities Strong mechanical, troubleshooting, and technical repair skills Strong leadership, coaching, and team development skills Excellent written, verbal, and interpersonal communication skills Ability to prioritize multiple projects and respond effectively in a fast‑paced environment Proficiency with ERP systems, service reporting tools, and Microsoft Office applications Ability to read and interpret equipment manuals, service documentation, and technical drawingsCommitment to workplace safety and operational excellence Experience managing service schedules, labor planning, and field operations Experience with preventative maintenance programs and service operations metrics Familiarity with JD Edwards or similar ERP systems Experience supporting government, fleet, or industrial customers Physical, Mental Demands and Environmental Frequent travel to customer locations and job sites Ability to regularly lift up to 50 pounds independently and up to 100 pounds occasionally Ability to work in elevated spaces and maneuver around equipment in tight spaces Frequent standing, walking, bending, kneeling, climbing, and reaching throughout the workday Exposure to varying weather conditions, moderate noise levels, and industrial environments Ability to safely operate company vehicles, tools, and material handling equipment Combination of office, warehouse, and field service work environments Salary: The Anticipated Hiring Range For The Role You Are Applying For Is Between $72,800 and $90,000 annually. This Anticipated Hiring Range Is Based On Several Factors, And Subject To Increase Based On The Below: Experience and qualifications: The depth of relevant experience and specific skills you bring to the position. Education and certifications: Any additional qualifications that enhance your ability to succeed in the role. Market and industry benchmarks: We compare compensation packages with industry standards to ensure we are competitive. Internal equity: We strive to maintain pay equity across the organization to ensure fairness for all teammates performing similar work. At Ascentek, we are committed to providing accurate and up-to-date information about our career opportunities. For the most accurate job descriptions, salary details, and benefit information, we encourage you to visit our official careers page at Ascentek is an Equal Employment Opportunity/Affirmative Action Employer. Qualified applicants including women, minorities, veterans, and individuals with disabilities are encouraged to apply. #J-18808-Ljbffr