Field Service Supervisor

Field Service SupervisorWith a purpose to make tomorrow a little bit better than today for each other, our customers, and our communities, Ascentek provides an environment where you can love what you do and be your best every day.What you will enjoy by being a part of a 2025 USA Great Place to Work certified company:A position that is: Hourly, Full time, Mon-Fri, 7:00am - 3:00pmMedical Plan options, including fertility coverage and free mental health and telehealth coverageDental and Vision InsuranceFSA/HSA optionsPaid parental leaveCompany-provided short-term disability, long-term disability, and life insuranceSupplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance401(k) with a generous company matchPet Insurance BenefitsTuition reimbursement21 Paid Days Off7 Paid HolidaysShort-term Incentive Plan (STIP), ask your Talent Partner for detailsStylish company provided uniforms, tools, and personal protective equipmentPaid comprehensive on-the-job trainingCompany provided phone and tabletCompany provided vehicleCareer advancement opportunitiesThe Field Service Supervisor leads and supports the Lift Technician team and Equipment and Service (ES) Technicians responsible for field service, installation, inspection, preventative maintenance, troubleshooting, and repair activities at customer locations. This role combines technical service knowledge with people leadership to ensure work is completed safely, efficiently, and in alignment with customer expectations and Our Values. The Field Service Supervisor builds strong relationships with teammates and customers while promoting a culture focused on safety, accountability, continuous improvement, and service excellence. This position coordinates field schedules and resources across the ES service operations, provides technical and operational guidance, supports technician development, and helps drive consistent performance across the field service team. The supervisor also partners closely with internal teams and customers to resolve escalated issues, improve processes, and ensure high-quality service delivery across the ES service functions.Lead, coach, and support Lift Technicians and ES Service Technicians in daily field service, installation, inspection, preventative maintenance, troubleshooting, and repair activitiesSchedule and coordinate ES field service work to ensure customer commitments, response expectations, and department goals are achievedProvide and coordinate technical guidance and troubleshooting support for complex lift equipment and ES service issues, engaging appropriate internal or manufacturer resources when neededPromote and enforce safe work practices across all field service activities and ensure compliance with company safety policies and proceduresBuild strong customer relationships by responding to escalated ES service concerns and ensuring high levels of customer satisfactionReview customer needs and assist with preparing quotes for repairs, replacements, installations, and preventative maintenance servicesMonitor ES technician productivity, work quality, utilization, and completion of service documentationConduct ride-alongs, field observations, and coaching conversations with Lift Technicians and ES Service Technicians to support teammate development and performanceSupport hiring, onboarding, training, certification, and performance management activities for Lift Technicians and ES Service TechniciansEnsure preventative maintenance schedules, inspections, recurring service commitments, and customer service timelines are completed accurately and on timeCoordinate tools, parts, equipment, vehicles, and inventory needed to support ES field operationsBalance field resources and technician assignments across the ES service needs based on customer priority, technician capability, geography, and workloadPartner with internal departments to resolve operational issues and improve field service processesReview and approve timecards, PTO requests, and field service expenses as assigned. Timely closure and review of workorders for final billing.Maintain compliance with DOT requirements, vehicle maintenance standards, and company driving policiesAssist with continuous improvement initiatives focused on safety, service quality, efficiency, teammate engagement, and customer experienceComplete administrative reporting, service documentation, performance tracking, and other duties as assignedEducation:High School Diploma or GEDCurrent Lift Technician Certification or ability to obtain certification; applicable ES or manufacturer-specific certifications are preferred as required by the service scopeExperience and/or Training:Minimum 5 years of experience in field service, including troubleshooting, installing, maintaining, or repairing lift, automotive service, fluid handling, lubrication, or related equipmentPrevious experience leading, training, or mentoring technicians in a field service or installation environmentExperience working directly with customers in a field service environmentLicense/Certification:Valid driver's license with acceptable driving recordAbility to obtain and maintain DOT medical card or health cardKnowledge, Skills, and Abilities:Strong mechanical, troubleshooting, and technical repair skillsStrong leadership, coaching, and team development skillsExcellent written, verbal, and interpersonal communication skillsAbility to prioritize multiple projects and respond effectively in a fast-paced environmentProficiency with ERP systems, service reporting tools, and Microsoft Office applicationsAbility to read and interpret equipment manuals, service documentation, and technical drawingsCommitment to workplace safety and operational excellenceEducation:Associate degree in a mechanical, technical, or related fieldLicense/Certification:Advanced lift, ES, or manufacturer-specific technical certifications and trainingCDL LicenseKnowledge, Skills, and Abilities:Experience managing multi-discipline service schedules, labor planning, and field operationsExperience with preventative maintenance programs and service operations metricsFamiliarity with JD Edwards or similar ERP systemsExperience supporting government, fleet, or industrial customersPhysical, Mental, Environmental Demands:Frequent travel to customer locations and job sitesAbility to regularly lift up to 50 pounds independently and up to 100 pounds occasionallyAbility to work in elevated spaces and maneuver around equipment in tight spacesFrequent standing, walking, bending, kneeling, climbing, and reaching throughout the workdayExposure to varying weather conditions, moderate noise levels, and industrial environmentsAbility to safely operate company vehicles, tools, and material handling equipmentCombination of office, warehouse, and field service work environments with < 25% overnightThe anticipated hiring range for the role you are applying for is between $72,800 and $90,000 annually. This anticipated hiring range is based on several factors, and subject to increase based on the below:Experience and qualifications: The depth of relevant experience and specific skills you bring to the position.Education and certifications: Any additional qualifications that enhance your ability to succeed in the role.Market and industry benchmarks: We compare compensation packages with industry standards to ensure we are competitive.Internal equity: We strive to maintain pay equity across the organization to ensure fairness for all teammates performing similar work.At Ascentek, we are committed to providing accurate and up-to-date information about our career opportunities. For the most accurate job descriptions, salary details, and benefit information, we encourage you to visit our official careers page at is an Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.