Practice Manager of Operations

Heron Springs Dental Care in Northport, Florida is looking for a Practice Manager of Operations to join our team. Heartland Dental believes that providing exceptional lifetime care for patients requires hiring and growing leaders who support the business needs of each office and foster a strong team‑building culture. As a Practice Manager of Operations, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. More About the Role Strive toward mastery of the role by prioritizing and completing all PMO training needed to develop technical, commitment, and leadership skills. Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality). Ensure goals and priorities of doctors and teams are achieved through servant leadership. Complete Bell Leadership Training every 18–24 months. Support the doctor‑led, hygiene‑driven, operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles. Focus and prioritize team efforts to support doctors achieving their top 10 professional goals. Create alignment with doctors through daily one‑on‑ones, morning huddles, and weekly touch points discussing communication, connection, and support needed. Commit to serving as a business partner for doctors, collaborating and developing quarterly and annual financial goals. Help doctors prioritize, plan, and block schedule for CE through education and leadership programs. Understand the benefits and metrics of DMP and help doctors monitor progress. Identify and support future team growth by selecting candidates (BA, DA, hygienists) that are an 80% match for both the position and the practice. Partner with doctors to identify skills needed for open positions and form a proper selection team within the practice. Successfully onboard new team members through partnerships with recruiting and support office. Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles. What You’ll Gain Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO. Continuing education to develop your full potential and be a true business partner to our supported doctors. Access to an expansive network of mentors and networking opportunities. Top‑quality technology to assist in daily responsibilities, enabling more efficiencies in delivering exceptional patient care. Minimum Qualifications Associate’s or bachelor’s degree or 3–5 years of leadership experience (in a professional office, hospitality, retail, banking, medical, etc.). Experience working in a fast‑paced, customer‑centric environment. Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies. Excellent communication, leadership, coaching, and conflict‑resolution skills. Trustworthy; maintain patient confidentiality and team ethics. Preferred Experience 1+ years of experience in a dental or medical setting. 1+ years of experience with insurance billing and accounts receivable. Experience with Dentrix or other dental software. Physical Requirements Ability to perform essential duties satisfactorily with or without reasonable accommodation; accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Availability to attend virtual training sessions (or in‑person once conditions allow) periodically throughout the year (some travel may eventually be involved). As part of our commitment to maintaining a safe and healthy environment, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment. #J-18808-Ljbffr