Administrative Assistant I (Part-time)

Job Description - Administrative Assistant I (Part-time) Towson University Counseling Center seeks an Administrative Assistant I to provide a professional and welcoming presence to clients, staff, and the public. The role offers administrative support to the Counseling Center staff, managing office operations including highly sensitive and confidential matters. Responsibilities and Duties Maintains a high level of integrity and professional demeanor overall, including maintaining the confidentiality of medical and mental health records and decorum in public spaces of the Counseling Center. Support daily administrative operations for the Counseling Center utilizing electronic software, maintaining high volume calls while providing timely and professional assistance to the public. Receives, screens, and responds to telephone calls, visitors, and clients. Serves as first point of contact with students, clients, campus partners (including faculty and staff), and community members (including parents of students, medical and mental health professionals, police, etc.) who are reaching out to the Counseling Center. Communicate with students in distress and expedites emergency protocols. Uses discretion and judgment in the answering and/or routing of requests and communications. Independently handles procedural and substantive matters and inquiries that do not require technical knowledge or refers callers to other personnel as appropriate. Be well‑informed of the center's services, resources, policies, and processes for assisting students, campus partners, and community members. Sort and distribute incoming mail, scans identification cards and insurance cards. Maintain the appearance of the Counseling Center waiting area by refilling brochures, magazines and other literature. The work schedule for this position may require occasional evening hours. Qualifications and Skills Required Qualifications High School Diploma or GED. Two years of experience providing administrative support. Experience in using good judgment as well as confidentiality when interacting with highly stressed individuals. Demonstrated strong organizational and critical thinking skills, efficient and personable. Ability to multitask in a fast‑paced environment. General knowledge of and skill in the practical application of generally accepted office practices and procedures. Ability to communicate effectively both orally and in writing. Ability to proofread and edit written documents. Skill in various computer software packages, such as word processing, spreadsheets, database and presentation programs, Internet, email and calendaring software. Ability to understand and follow oral and written instructions. Ability to interact effectively with internal and external parties in a courteous and efficient manner. Ability to plan, organize, prioritize, and execute multiple and continuing assignments with general instructions. Preferred Qualifications Knowledgeable in using Point and Click and Titanium Schedule software systems. Ability to use computer, scanner, printer and fax machines. Salary and Benefits $22,688 annually and full University benefits that include annual leave, up to 17 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, please click here. TU also offers a variety of great perks and discounts, which can be found here. EEO Statement Towson University is an Equal Opportunity Employer. If you need a reasonable accommodation for any part of the employment process, please send an email to: View email address on click.appcast.io. Towson University is a smoke‑free campus. For consideration, please submit a resume and cover letter with your online application. This position will be open for a minimum of 14 days. #J-18808-Ljbffr