RETAIL STORE MANAGER

Goodwill of Erie, Huron, Ottawa and Sandusky - Retail Store Manager

Our Mission

More than a thrift store! At Sandusky Goodwill Industries, we are empowering lives through employment pathways that foster independence & personal growth to build strong community. Sandusky Goodwill Industries is a mission-driven organization that provides job training and employment opportunities for people with disabilities and other barriers to employment.


Looking for more than just a job?

Join Sandusky Goodwill and be part of a team where every sale supports job training, education, and community impact. As the Retail Store Manager, you will be responsible for overall management and operations of the Goodwill store, including staffing, customer and donor service, production, buildings and grounds, safety, and meeting sales and production goals, within budget.

Essential functions:

• Provide assistance to the Director of Operations in developing and monitoring retail division goals for Goodwill's strategic plan.
• Direct and oversee daily store operations to drive revenue growth and ensure monthly sales, payroll, and production budgets are met; develop and execute corrective action plans when goals are not achieved.
• Set clearly defined goals and expectations for store personnel; follow through with disciplinary action when appropriate. With assistance from Human Resources, perform terminations as necessary.
• Demonstrate and promote superior customer service; handle customer/donor concerns and requests in a courteous, fair and timely manner.
• Ensure all phases of store operations comply with safety standards, material handling procedures, and processing guidelines.
• Implement and monitor loss prevention strategies and security measures to protect the facility, donations, and merchandise.
• Oversee merchandise quality on the sales floor, including proper rotation and pull schedules.
• Maintain a clean, attractive, and safe store environment at all times.
• Ensure compliance with all applicable local, state, and federal laws and regulatory requirements.
• Enforce company policies and procedures; support staff in understanding and adhering to established guidelines.
• Pursue professional career development through continuing education and training opportunities.
• Maintain regular and reliable attendance and punctuality.
• Attend required safety trainings and consistently follow all safety procedures to maintain a safe work environment.
• Promote teamwork, collaboration, and a positive workplace culture.

Ideal Candidate Profile

• High School diploma or GED required, associate's degree in business, Retail, Merchandising, Marketing or a related field preferred.
• 3 years retail management experience required.

EOE: M/F/VETS/DISABLED

What we are looking for

• Excellent written, verbal and interpersonal communication skills; time management skills are required.
• Demonstrate ability to lead staff; to work with a diverse public.
• Knowledge of retail operations, sales, community and customers relations.
• Knowledge of computer technology, including cash register and POS systems, security camera system, and computer programs (Word, Excel), social media and email.
• Ability to use physical exertion such as prolonged periods of standing, walking, recurring bending, reaching and climbing; ability to lift up to 50 lbs. consistently.
• Valid Driver's license with good driving record and proof of current auto insurance required every six months.

Perks and benefits

• Competitive hourly pay
• Employee discount
• Tuition reimbursement
• Professional development assistance
• Paid Holidays
• Generous paid time off after 90-days of employment
• Medical, dental, vision insurance
• Referral Program
• Retirement Plan

Join us!

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Full-Time
40 Hours