Help Desk Agent

Compensation: USD 100000 - USD 120000 - yearly Company Description Helpdesk tech, conference room support, asset management (decommissioning computers) and troubleshooting level 1 for end users. Hedge Fund requires 5 days in the office to start. Job Description We are currently searching for a Computer Systems Analyst. A successful candidate will be able to work through any technical issue or request and be able to communicate clearly and appropriately with all other firm employees. This role will report directly to the IT lead and work with third-party vendors and service providers to deliver exceptional end-user support to all employees. Responsibilities Act as first line of support for all users regardless of issue, elevate internally as needed and with service providers whenever necessary Hands-on exposure to all projects, including Azure expansion, M365 build-out, and phone system migration Researching and deploying new IT technologies Create and keep up-to-date inventory of all corporate devices (laptops, pcs, printers, phones, mifi's, burner devices) Review current computer imaging process, handle imaging and re-imaging of company machines Basic printer maintenance/repair Documenting and standardizing all IT processes Create and implement recycling and disposal program for retired company equipment, including pcs, laptops, servers, networking equipment, old hard drives, ups, phones etc. Reviewing and addressing ongoing vulnerability scanning reports Create hardware refresh schedule for company issued pc's and laptops Requirements Bachelor's degree in IT, IS, CS or equivalent. Quality candidates tracking towards one of these degrees that are in their last year of college will also be considered Some previous work experience in an IT role (on-campus IT support, internship, prior employment, etc) Must be a self-starter and able to work independently, proactively identify items/processes that need improvement, and multitask effectively Strong critical thinking and problem solving skills take precedence over individual technical abilities or accomplishments Excellent interpersonal skills with positive attitude and ability to receive feedback In office 5 days a week Microsoft/security certifications M365 experience VMware/Cloud experience Qualifications ideally working at the university computer center or financial service experience of less than 5 years. Working for another hedge fund or small PE Shop Additional Information All your information will be kept confidential according to EEO guidelines. 100% helthcare coverage 401K matching Job Location Quant hedge fund Mid town NYC #J-18808-Ljbffr