Assistant Store Manager

The Assistant Team Lead is responsible for supporting the Team Lead in staffing, sales, and operations at our Waukee IA location. This role builds and leads a friendly, service-oriented barista team, support a high energy work pace, drives sales, increases profit, and demonstrates an engaged management style. The Assistant Team Lead exemplifies Scooter's Coffee core values.

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

Responsibilities of Assistant Team Leader include, but are not limited to:


Leading & Coaching the Team

• Hold the team accountable while the Team Leader is not present

• Direct the barista station workflow and maintain quality and speed of service
• Maintain confident, positive demeanor during stressful circumstances
• Provide feedback and encouragement to employees
• Answer questions and field team member phone calls as needed
• Use good judgement to know when to contact Team Leader with emergency situations

Paperwork Tasks & Meetings

• Complete inventory and enter Harvest order in shopping cart each week
• Provide assistance in the interviewing, hiring, and training of new employees
• Check email address daily (during scheduled working hours) and respond to emails from Corporate and Store Owners in a timely fashion
• Other tasks as assigned by Team Leader or Store Owner at their discretion
• Attend monthly/quarterly meetings with Team Leader and/or Store Owner. Bring any ideas for growth, professional development needs, and questions to this meeting.

Schedule

• Serve as the Leader when Team Leader is off
• Lead and coach your team through rushes
• Uphold strong customer service
• Maintain store cleanliness both inside and outside
• Upsell drink size, food, and drink add-ins
• Hold team members accountable for all company policies and procedures
• Serve as point of contact for team member questions when Team Leader is off
• This includes being available for phone calls and handling all personnel situations as they arise
• Coach the team as to what constitutes an emergency and, therefore, a phone call
• Maintain flexibility to work afternoon/evenings in order to train new team members, or re-train existing team members