STORE MANAGER

Tandem Enterprises Dba Scooter's Coffee Store Manager

Responsibilities of Manager include, but are not limited to:

Leading & Coaching the Team

Hold the team accountable

Direct the barista station workflow and maintain quality and speed of service

Maintain confident, positive demeanor during stressful circumstances

Provide feedback and encouragement to employees

Answer questions and field team member phone calls as needed

Use good judgement to know when to contact Store Owner with emergency situations

Paperwork Tasks & Meetings

Complete inventory and enter Harvest order in shopping cart each week

Complete payroll and submit to payroll provider on a bi-weekly basis

Interviewing, hiring, and training of new employees

Check Tandem Enterprises email address daily (during scheduled working hours) and respond to emails from Corporate and Store Owners in a timely fashion

Other tasks as assigned by Store Owner at their discretion

Conduct monthly/quarterly meetings with Store Owner. Bring any ideas for growth, professional development needs, and questions to this meeting.

Schedule

Lead and coach your team through rushes

Uphold strong customer service

Maintain store cleanliness both inside and outside

Upsell drink size, food, and drink add-ins

Hold team members accountable for all company policies and procedures

Serve as point of contact for team member questions

This includes being available for phone calls and handling all personnel situations as they arise

Coach the team as to what constitutes an emergency and, therefore, a phone call

Maintain flexibility to work nights in order to train new team members, or re-train existing team members Same Store Sales Growth

Work closely with Store Owner to maximize same store sales growth and customer retention

Uphold the integrity of the 3 Amazings - amazing people, serving amazing drinks, amazingly fast

HAVE FUN, COACH YOUR TEAM, & MAKE THE DAY OF THOSE AROUND YOU!!!

Job Types: Full-time

Salaried Position - Negotiable