Collections Specialist

Collections Specialist | Accounts Receivable & Credit Management

Butler, PA 16001 $50,000–$55,000

About the Company

Our client, a well-established organization in Butler, PA, is seeking a motivated Collections Specialist to join their accounting team. This role is ideal for someone who enjoys building customer relationships, resolving payment issues, and managing receivables in a fast-paced environment. The Collections Specialist will play an important role in maintaining strong cash flow while partnering with internal teams to resolve account discrepancies.

Collections Specialist Responsibilities

• Manage daily collections activity for assigned customer accounts to ensure timely payments and reduce past-due balances.
• The Collections Specialist will contact customers via phone and email to discuss outstanding invoices, resolve payment concerns, and secure payment commitments.
• The Collections Specialist will research and resolve billing discrepancies, credits, and unapplied cash issues.
• Partner with internal teams, including Accounts Receivable, Sales, and Customer Service, to resolve account disputes and improve customer relationships.
• Generate and analyze aging reports while providing updates to management regarding delinquent accounts and collection efforts.
• Maintain accurate documentation of collection activities, customer communications, and account resolutions.
• Assist with customer account maintenance, credit reviews, and other AR-related projects as needed.

Preferred Experience- Collections Specialist

• 2+ years of experience in collections, accounts receivable, credit, or a related accounting role.
• Strong communication and customer service skills with the ability to professionally resolve payment issues.
• Experience working with accounting or ERP systems (SAP, Epicor, NetSuite, or QuickBooks preferred).
• Proficiency in Microsoft Excel; experience with Pivot Tables and VLOOKUPs is a plus.
• Strong attention to detail with the ability to manage multiple priorities and meet deadlines.