Workers' Compensation Claim Representative II

Workers' Compensation Claim Representative IIAt CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don't just process claims—we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.We are seeking an experienced and motivated California Workers' Compensation Claim Representative II to manage a diverse portfolio of claims with professionalism, empathy, and strong technical skill. You will take ownership of a dedicated account specializing in warehouse and trucking-related claims. With 5–10 years of experience, you'll bring seasoned judgment to claim investigations, compensability decisions, and timely resolution strategies. This role provides an excellent opportunity to deepen your expertise and serves as a developmental step toward more senior claim positions. As a Claim Representative II, you'll play a key role in delivering an exceptional client experience and upholding CCMSI's high standards for quality claim service.ResponsibilitiesWhen we hire Workers' Compensation Adjusters at CCMSI, we look for detail-driven problem-solvers who balance empathy with sound judgment, navigate complex regulations with confidence, and deliver fair, timely outcomes that support injured workers and strengthen client trust.Investigate and adjust workers compensation claims in accordance with established claims handling procedures using CCMSI guidelines and direct supervision.Perform TD/PD/AWW calculations to ensure accurate indemnity payments in accordance with applicable workers' compensation laws and guidelines.Review medical, legal and miscellaneous invoices to determine if reasonable and related to the ongoing workers compensation claims. Negotiate any disputed bills for resolution.Authorize and make payment of workers compensation claims utilizing a claim payment program in accordance with industry standards and within settlement authority.Negotiate settlements with claimants and attorneys in accordance with client's authorization.Assist in selection and supervision of defense attorneys.Assess and monitor subrogation claims for resolution.Prepare reports detailing claims, payments and reserves.Provide reports and monitor files, as required by excess insurers.Compliance with Service Commitments as established by team.Delivery of quality claim service to clients.Required QualificationsSelf-starter with strong organizational skills and the ability to work with minimal supervision.Proven ability to coordinate, prioritize, and manage multiple responsibilities.Flexibility, initiative, and adaptability in a fast-paced, rapidly changing environment.Strong discretion and ability to maintain confidentiality.Ability to work effectively as part of a team.Reliable, predictable attendance within client service hours.Responsiveness to internal and external client needs.Ability to communicate clearly and professionally, both verbally and in writing.5 to 10 years of Workers' Compensation claims management experience or equivalent combination of experience and education.Proficiency with Microsoft Office programs (Word, Excel, Outlook, etc.).California Adjuster's license is required - SIP is requiredPreferred QualificationsAssociate degree is preferred but not required.Experience handling liens and subrogation matters is highly preferred, though not required.Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.Why You'll Love Working Here4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first yearComprehensive benefits: Medical, Dental, Vision, Life, and Disability InsuranceRetirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)Career growth: Internal training and advancement opportunitiesCulture: A supportive, team-based work environmentHow We Measure SuccessAt CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:Quality claim handling – thorough investigations, strong documentation, well-supported decisionsCompliance & audit performance – adherence to jurisdictional and client standardsTimeliness & accuracy – purposeful file movement and dependable executionClient partnership – proactive communication and strong follow-throughProfessional judgment – owning outcomes and solving problems with integrityCultural alignment – believing every claim represents a real person and acting accordinglyThis is where we shine, and we hire adjusters who want to shine with us.Compensation & ComplianceThe posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.Visa Sponsorship: CCMSI does not provide visa sponsorship for this position. ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.Our Core ValuesAt CCMSI, we believe in doing what's right—for our clients, our coworkers, and ourselves. We look for team members who:Lead with transparency We build trust by being open and listening intently in every interaction.Perform with integrity We choose the right path, even when it is hard.Chase excellence We set the bar high and measure our success. What gets measured gets done.Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.Win together Our greatest victories come when our clients succeed.We don't just work together—we grow together. If that sounds like your kind of workplace, we'd love to meet you.