Senior Associate, Parent Experiences, Youth, Starter & Family Banking

Job Description

Join the Youth, Starter and Family Banking segment team to help build experiences that empower parents to confidently manage their children’s financial lives. The team is focused on creating trusted, intuitive Parent experiences that helps parents teach their kids financial basics, understand what their kids are doing, know what actions to take next, and easily manage their children’s accounts as family needs evolve.

As a Product Manager II Senior Associate, Parent Experiences within Youth, Starter & Family Banking, you will lead the definition and delivery of a Parent Control Center —identifying customer and business problems, setting clear direction, and driving execution through close partnership with product, design, platforms and infrastructure, and digital channels teams. This role requires strong product judgment, deep collaboration with design, and comfort creating clarity and momentum in highly ambiguous problem spaces.

Job responsibilities

• Drive the end‑to‑end product thinking for a new Parent Control Center experience, from problem definition through launch and ongoing iteration.
• Deeply understand parent needs, behaviors, and pain points, synthesizing qualitative and quantitative insights into clear product direction.
• Define experience goals, principles, and requirements that guide teams through ambiguity and inform prioritization decisions.
• Partner closely with product and design teams to shape intuitive, high‑quality experiences that reduce parent effort and build confidence and trust.
• Drive execution in a 0‑to‑1 environment by influencing platforms and infrastructure, and digital channels partners without direct authority.
• Make informed tradeoffs across scope, experience quality, speed, and feasibility using strong product judgment and incomplete information.
• Define and track success metrics, including parent engagement and parent Net Promoter Score, using insights to continuously improve outcomes.
• Communicate clearly with stakeholders, bringing structure, rationale, and recommendations to complex and evolving discussions.
• Achieve success measures for adoption and sustained use of the Parent Control Center experience and the Parent Net Promoter Score

Required qualifications, capabilities, and skills

• 3+ years of experience in product management, customer experience, strategy, or a closely related role.
• Demonstrated experience owning customer and business problems end‑to‑end, from discovery through delivery.
• Strong experience partnering with product and design teams to build thoughtful, user‑centered digital experiences.
• Proven comfort operating in ambiguity and early‑stage problem spaces, with the ability to create focus and momentum.
• Ability to balance strategic thinking with hands‑on execution.
• Experience influencing cross‑functional partners and driving outcomes without formal authority.
• Strong analytical and communication skills, with the ability to clearly articulate insights, tradeoffs, and recommendations.

Preferred qualifications, capabilities, and skills

• Experience launching or scaling 0‑to‑1 products or capabilities.
• Background in family‑focused, trust‑based, or regulated consumer experiences.
• Familiarity with experimentation, iterative development, and outcome‑based measurement.
• Demonstrated ability to simplify complex systems into clear, intuitive experiences.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.