Call Center Representative

Job Description

Job Description

Job Title: Customer Service Representative (Level III)

Location: Jacksonville, FL 32256

Duration: Contract - 12 months

Pay Range: $21/hr (W2)

Training Hours – Monday through Friday 9am -5:30pm EST – Will follow schedule selected at offer time, once training is completed

SHIFTS are listed in EST-

M, TH, F, Sa -6:00am-4:30pm EST

M, Tu, F, Sa -8:00am-6:30pm EST

M, TU, W, Sa- 10:30am-9:00pm EST

M, W, Th, Sun - 6:00am- 4:30pm EST

M, Th, F, Sun- 8:00am-6:30pm EST

M, Tu, W, Sun- 10:30am-9:00pm EST

REQUIRED skills-

REQUIREMENT of 2 or more years of customer service experience and below skills.

Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information

Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a REQUIREMENT

Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment

Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients

Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise

Positive attitude that embracing coaching as an opportunity to improvement in current role

Ability to handle confidential matters and sensitive information in a responsible manner.

Ambitious and self-motivating

Talking points to have with candidates before submitting to req on expectations

Work Location: In person

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.