Program Administrator 2 - IT (PN 20036289)

Program Administrator 2 - IT The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life. Responsibilities Relieves Deputy Director (Chief Information Officer) and Assistant Deputy Director of a variety of difficult administrative duties Works with ITS Management to prepare and administer budget Establishes and oversees maintenance of fiscal controls Works with ITS Client Services and ITS Systems Management to ensure all ITS assets are tracked in the central ITS asset management system, inventoried annually, and appropriately salvaged on a regular basis Reports all ITS budget and procurement activities weekly to CIO and Deputy CIO Works with software suppliers, software application owners, and Fiscal to effectively determine software supplier risk and privacy assessment thresholds, track details related to software licensing and renewals, and manage additional information needed to complete procurement and renewal requests Manages the division’s timekeeping reconciliation process in coordination with all ITS managers Prepares timesheet accuracy and completeness reports for CIO and Deputy CIO Reviews and manages staff augmentation vendor invoices against submitted consultant timesheets Trains, mentors, and oversees designated backup staff for timekeeping duties to ensure continuity of operations Develops, analyzes, and distributes administrative information such as budget summaries, training materials, program updates, and internal communications using approved ITS tools (e.g., DODD Insider, OhioBuys, Vector VMS, ServiceNow, Microsoft Office applications) Serves as backup for CIO administrative workflows Assesses work processes regularly and recommends improvements to enhance efficiency, accuracy, and customer service Ensures all assigned processes are clearly documented and maintained Supports the agency’s call for elevated levels of customer service and turnaround Serves as back‑up for other Program Administrators across the agency, as needed Redirects any requests for Information Technology Services support to the ITS Call Center and/or submits an ITS Call Center ticket on behalf of a user Performs other related duties, as assigned Preferred Experience with Tools and Systems ServiceNow, OhioBuys, OnBase, and Vector VMS Qualifications 4 years’ training or 4 years’ experience in business administration, management science, or public administration Completion of an undergraduate core program in business administration, management science, or public administration AND 2 years’ training or 2 years’ experience in supervisory, administrative and/or managerial position Completion of an undergraduate core program in an academic field commensurate with the program area to be assigned per approved Position Description AND 2 years’ training or 2 years’ experience in supervisory, administrative and/or managerial position or staff position involving planning, research and/or policy/procedure development 1 year experience as Program Administrator 1, 63122 Equivalent of minimum class qualifications for employment noted above Job Skills Program Management Budgeting Computer Literacy Customer Service Operational and Administrative Support Adaptability Attention to Detail Continuous Improvement Location and Compensation Primary Location: United States of America—OHIO—Franklin County—Columbus Compensation: $33.32 per hour Schedule: Full‑time Classified Indicator: Unclassified Union: Exempt from Union Organization Developmental Disabilities – Central Office Contact Caleb Skinner, View email address on click.appcast.io #J-18808-Ljbffr Ohio Department of Developmental Disabilities