Patient Experience & Growth Manager

Job Description

Job Description

Patient Experience & Growth Manager

Medi-Weightloss of Drexel Hill

Full-Time

Base salary of $50,000–$55,000, based on experience, plus significant performance-based bonus opportunities

Help build the leading weight loss and wellness clinic in Drexel Hill.

Join Medi-Weightloss of Drexel Hill as our Patient Experience & Growth Manager and play a central role in growing a new clinic from the ground up. You will help build strong community relationships, convert interest into patients, and create a welcoming, high-quality experience that keeps patients coming back and referring others.

This is a unique opportunity to combine people skills, outreach, and operational execution in a role where your work directly drives clinic success.

About Us

Medi-Weightloss is a physician-supervised, evidence-based weight loss program known for safe, sustainable results. As a newer clinic in the Drexel Hill area, we provide easier access to our proven approach for patients in the local community and surrounding areas.

Our mission is to be the trusted weight loss and wellness specialist in the region by helping patients achieve meaningful, lasting change through expert care, accountability, and support. We strive to be the clinic patients choose, return to, and recommend to others, and the practice that physicians, fitness professionals, local businesses, and community partners confidently refer to.

Why Join Us

• Build something meaningful: Be part of launching and growing a new clinic in your community

• Make a real impact: Your work directly drives patient growth, retention, and referrals

• Growth opportunity: As the clinic succeeds, you grow with it—professionally and financially

• Collaborative environment: Work with a supportive, physician-led team that values empathy, professionalism, and results

Position Summary

This role owns patient growth and experience .

You will:

• Build awareness in the community and generate new patient interest

• Follow up with leads and guide them into becoming patients

• Create a warm, professional, and trusted in-clinic experience

• Support retention, referrals, and positive reviews

This is a hands-on, people-facing role that blends outreach, relationship building, and front-of-clinic execution.

Key Responsibilities Growth & Community Outreach

• Build relationships with local physicians, gyms, and community partners

• Represent the clinic at events and through local outreach

• Generate new patient leads through community engagement

Lead Follow-Up & Conversion

• Follow up with prospective patients in a timely and professional manner

• Answer questions, build trust, and guide individuals toward scheduling visits

• Track and manage leads to improve conversion rates

Patient Experience & Retention

• Create a welcoming, professional, and supportive environment in the clinic

• Ensure patients feel valued, understood, and motivated to continue their journey

• Support retention through follow-up, encouragement, and accountability

Marketing & Brand Support

• Assist with social media content, testimonials, and local marketing initiatives

• Support reputation building through patient experience and reviews

This is a full-time (40-hour/week) position .

Clinic hours are currently:

• Monday: 8:00 AM – 1:00 PM

• Thursday: 1:00 PM – 7:00 PM

• Friday: 7:00 AM – 1:00 PM

• Saturday: 8:00 AM – 12:00 PM

The remaining hours are dedicated to outreach, follow-up, and administrative work. These hours are structured but offer some flexibility based on clinic and community needs.

Who This Role Is Great For

Candidates from the following backgrounds tend to excel:

• Healthcare or medical office environments

• Fitness, wellness, or weight loss programs

• Hospitality or customer experience roles

• Sales, outreach, or relationship-driven roles

Preferred Qualifications

• Strong communication and relationship-building skills

• Experience with customer-facing roles or patient interaction

• Comfortable with outreach, networking, and follow-up

• Organized, proactive, and results-driven

• Empathetic and passionate about helping people improve their health

Compensation

Base salary of $50,000–$55,000 , based on experience.

This role offers strong upside through performance-based incentives tied to patient growth, retention, and overall clinic success. Full details will be discussed during the interview process.

Work Authorization & Onsite Requirement

This position is onsite in Drexel Hill, PA. Candidates must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or assume sponsorship of employment visas now or in the future.