Claims Examiner I, General Liability

Job Overview What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem‑solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Responsibilities This position will be responsible for the resolution of claims of average complexity and low to mid exposure. The primary responsibilities include investigating, evaluating, negotiating and resolving assigned claims. Analyze and determine appropriate direction on coverage, investigation, evaluation and resolution of claims. Make recommendations regarding reserve changes to management. Recognize potential exposures on claims and prepare appropriate alerts to management and internal business partners. Adhere to Fair Claims Practices Regulations and claims handling guidelines. Prepare and distribute claim reports. Participate fully in training, development programs, and learning opportunities across Claims. Build strong relationships with internal stakeholders including Underwriting. Contribute to strong customer relationships by delivering top‑notch service. Support special projects as assigned. Mentor with senior examiners and managers to observe negotiation strategies and claim resolution practices. Collaborate with departments across Markel including Claims Vendor Management, Finance, Actuarial, Risk Management, and IT. Travel to other claim offices and conferences as needed. Education High school diploma required. Bachelor’s degree preferred. Certification Must have or be eligible to receive a claims adjuster license. Qualifications Understanding of insurance claims and legal services landscape. Claims technical skills and an understanding for product lines. Understanding of insurance policy types across product lines. Excellent customer service skills. Excellent written and oral communication skills. Excellent analytical and problem‑solving skills. Excellent organizational and time‑management skills. Ability to deliver outstanding customer service to both internal and external customers. Ability to work collaboratively and in a team environment. Ability to work autonomously and require minimal direction/oversight. Ability to take initiative and think strategically and creatively. High strong desire for continuous improvement. Intermediate skills in Microsoft Office products (Excel, Outlook, PowerPoint, and Word). Benefits Competitive benefit programs that help meet our diverse and changing environment. All full‑time employees have options to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. 401(k) with employer match contributions, Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, and parental leave. Hybrid working schedules of 3 days in the office and 2 days remote. Equal Employment Opportunity Statement Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race, color, sex, religion, creed, national origin or place of birth, ancestry, age, disability, sexual orientation, gender expression or identity, genetic information, medical condition, citizenship status, pregnancy or related medical conditions, marital status, civil union status, domestic partnership status, familial status or family responsibilities, military or veteran status, personal appearance, height or weight, political affiliation, expunged juvenile records, arrest and court records where prohibited by applicable law, status as a victim of domestic or sexual violence, public assistance status, order of protection status, status as a smoker or nonsmoker, membership or activity in local commissions, the use or nonuse of lawful products off employer premises during non‑work hours, or any other classification protected by applicable law. US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Pay Information The base salary offered for the successful candidate will be based on compensable factors such as job‑relevant education, job‑relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The national average salary range for the Claims Examiner I is $62,200 - $85,800 with 12% incentive. #J-18808-Ljbffr Markel