Customer Service Representative

Customer Service Representative

Join our dynamic remote customer service and sales support team as a Customer Service Representative, providing friendly, professional customer support and general business assistance.

Key Responsibilities:

• Manage inquiries from internal and external customers and provide exceptional support by email, phone, and Microsoft Teams.
• Explain products and services clearly and effectively to customers.
• Process product returns, exchanges, and recall paperwork.
• Collect necessary information and documentation for product complaints.
• Use the ERP system to process orders for billing and restocking.
• Handle credit rebills and facilitate inventory transfer requests.
• Adhere to the monthly closing schedule.

Minimum Basic Qualifications:

• High school diploma or equivalent required.
• 2–4 years of relevant experience in customer service, sales operations, and/or logistics.

Travel Requirements:

• Less than 10% travel.

Desired Characteristics:

• Proficiency with ERP systems, Microsoft Outlook, Excel, Word, and Teams.
• Excellent written and verbal English communication skills.
• Strong organizational, problem-solving, and time management skills.
• Customer-focused, action-oriented approach.
• Integrity, trustworthiness, and a friendly, professional attitude.
• Ability to work effectively both independently and within a team.

Currently, Enovis does not provide sponsorship for employment visas (e.g., H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship.